Hotel Automation – Tools, Trends & Tips for Seamless Guest Experience

Continue reading this article to learn all about hotel automation and find out why an automation tool may be exactly what you need to stay competitive in today's marketplace.

What is Hotel Automation?

Hotel automation refers to the use of technology to automate the everyday tasks of hotel operations. This includes automating bookings, check-in/ check-out, housekeeping, billing, and more. Automation can also be used to monitor guest satisfaction, manage inventory, and provide personalized service. By automating these processes, hotels can reduce operational cost, increase efficiency, and save time. 

Nowadays, using hotel automation system is not just a desire, it’s a necessity for improving the guest experience by providing stunning automated services to them. One of the most important benefits of hotel automation is improved guest experience. 

Automation can be used to streamline the check-in/ check-out process and provide guests with an easy and efficient way to book rooms and make payments. Automation can also be used to provide guests with personalized services such as recommendations for attractions, events, and restaurants. 

What Activities are Automated?

Activities that you can automate using this technology include front desk processes such as check-in and checkout process. This will take care of all the activities from customer document submission to receiving contactless payments from guests. 

Secondly, you can receive and manage guests’ feedback automatically. This will help you improve the customer experience, which should increase the guest return rate for your hotel. This is possible only when the customer is satisfied with your services. 

Moreover, chatbot automation will drastically improve the guest experience and reduce the load from your manpower. This is because when a customer has any issue, he can talk to your AI-Powered Chatbot which will provide them with an instant solution to their trouble. 

And, hotel room automation can be integrated with your electronic stuff like TV, fans, lights, air conditioner and many more. This would benefit you in the form of energy cost savings. 

Benefits of Hotel Automation System

The benefits of a hotel automation system include improved efficiency and accuracy, reduced paperwork and time spent on mundane tasks, increased profitability, better customer service, and better access to real-time data. 

Image: Leading technologies adopted in hotels worldwide as of November 2021 (statista)

When using automation systems in your hotel, you are likely to see the following benefits:

Good Customer Service Makes Customers Want to Return

A good customer service experience is one where the customer feels valued. They should feel like they can rely on you to take care of them and their needs. 

This system has made it easier for hotels to manage guest requests, allowing for a more seamless experience overall. 

By automating tasks that are traditionally done manually, your team can focus on giving guests the best possible experience during their stay.

Better, Smarter Front Desk Apps for Contactless Check-in/ Checkout

A hotel's front desk is the first and last stop for guests during their stay. It's where they make the payment, checkin, get their room key, submit queries and feedback, get the solution to troubles and checkout. 

And it's usually the busiest place in the hotel. That's why automating the front desk with apps can help improve customer service and create a seamless experience for guests.

More Reliable Wireless Connectivity

A hotel automation system can help improve customer service by providing more reliable wireless connectivity. This is especially beneficial during peak times when the demand for internet access is high.

By automating the process of connecting to the internet, hotels can provide a seamless experience for their guests. In addition, automated systems can help free up staff time so they can focus on other tasks.

Safely Enhance Security Systems

A hotel must consider the safety of its guests as a top priority. Utilizing an automation system can help to create a safer environment by seamlessly integrating with security systems. 

This allows for improved communication between departments, creates efficiencies, and most importantly, can help save lives in the event of an emergency. 

By reducing the amount of time needed to train new employees (five sentences): Training new employees is costly and time-consuming. 

By automating simple tasks like opening doors or turning on lights, you can free up your staff to focus on more important tasks. This not only saves you money, but also improves the overall guest experience.

Efficiency with Consistency in Food Preparation

When it comes to food preparation, nothing is more important than efficiency and consistency. That's why a hotel automation system is essential for any business in the hospitality industry. 

With an automated system, you can be sure that your food will be prepared quickly and consistently, ensuring that your guests are always satisfied.

Green Benefits – Reduce Energy Consumption

Implementing an automated system for your hotel can help reduce your energy consumption. By making small changes, such as installing automatic light sensors and low-flow showerheads, you can make a big impact. 

Not only will this save you money on your energy bill, but it will also help reduce your carbon footprint. And, since happy guests are loyal guests, automating your hotel can improve customer satisfaction. 

In addition to reducing your carbon footprint, automating your hotel can also help you save money on water bills.

Monitor Daily Tasks with Easy-to-Use Apps

A hotel automation system can help monitor daily tasks with easy-to-use apps. By automating these tasks, you can improve your customer service and provide a seamless experience for your guests. 

Additionally, automating tasks can help free up your staff's time so they can focus on more important tasks. Some examples of daily tasks that can be automated are

Reduce Operational Cost

A hotel automation system can save your business money in many ways. First, it can help you to reduce your energy costs by automating temperature control and lighting. 

Additionally, it can help you to cut down on staff costs by automating tasks that would otherwise need to be completed by employees. 

Finally, it can help you to streamline your operations and reduce waste. All of these cost savings can add up to significant savings for your business.

By leveraging hotel automation tools, hotels can create a truly personalized experience for guests and streamline operations, leading to increased satisfaction and profitability. If you’re looking to optimize your business and improve the guest experience, consider investing in one or more of these helpful tools.

Hotel Automation Companies

BotShot is one of the best hotel automation solutions providers. BotShot helps hotels to automate their tasks, improve guest experience and cut down the operational cost. Following are the major hotel automation products that are offered by BotShot. 

Front Desk Software (eFront Desk):eFront Desk allows hotels to enable contactless check-in and check-out for their guests.eFront Desk also manages other tasks related to front desk in a hotel. 

Hotel Reputation Management Software (Heda): Reviews plays very crucial role in the goodwill of a hotel. With Heda, hotels can collect and manage guest feedback effortlessly while improving the guest experience. 

NLU Chatbot (Freddie): In this digital world, most customers like to chat with a chatbot to get their queries resolved. Hotels can use chatbot to automate their multiple tasks. 

CreateWith (Website Builder): Having a website is very important for a hotel because it’s the first point of interaction between a hotel and their guests. Besides, a booking engine on a website helps hotels to save huge money that they spend on OTA commissions.

Marketing Automation (eMark-IT): eMark-IT allows hotels to automate their email and WhatsApp marketing efforts with different features such as campaign templates, real-time analytics, reporting and much more.

Hotel Automation Trends

Hotel automation has become an increasingly popular trend in the hospitality industry. To provide guests with a more seamless and personalized experience, many hotels are now turning to hotel automation technology to streamline operations and improve their overall guest experience. From robotic concierges to automated check-in processes, here are some of the latest trends in hotel automation that can help you provide a top-notch stay for your guests.

1. Robotic Concierge: A robotic concierge can answer questions and provide helpful information to guests, such as directions, local attractions, and room amenities. By eliminating the need for human concierge, hotels can save time and money while still offering guests the same level of service.

2. Automated Check-in Process: The Automated check-in process allows guests to bypass long lines at the front desk and quickly get into their rooms. Hotels can use facial recognition technology, fingerprint scanners, or other biometric methods to identify guests and grant them access to their rooms.

3. Automated Room Service: Some hotels are now using robotic assistants to deliver room service and amenities directly to guest rooms. These robots can navigate hallways and maneuver around obstacles with ease, allowing hotels to cut costs and reduce labour costs associated with traditional room service.

4. Voice Control Systems: Voice control systems are becoming more common in hotels, allowing guests to easily adjust lighting, temperature, and entertainment settings in their rooms. Guests can also use these systems to ask questions or request information from the hotel staff.

5. Smart Locks: Smart locks are becoming increasingly popular in hotels, allowing guests to unlock their rooms with a keycard or their mobile device. This eliminates the need for physical keys and adds an extra layer of security for both the hotel and its guests.

These are just a few of the ways that hotels can leverage hotel automation technology to improve the guest experience. By embracing this technology, you can make your hotel more efficient, reduce labour costs, and provide your guests with a seamless and enjoyable stay.

Final Words

Having looked at the immense benefits of automation in the hospitality industry, we are confident to say that investing in such a type of system might be a game-changing move for a hotelier. So, go ahead and check out the different automation services provided by botshot.ai.

Frequently Asked Questions

Q 1.)What is hotel automation, and how does it improve guest experiences?

A 1.)Hotel automation involves automating routine and time-consuming hotel operations using software technology so that it saves time and effort for hoteliers. This way, they can focus on enhancing guest experience. When everything is digitized with the help of technology, guests feel valued as their time is saved now.

For instance – A contactless check-in/check-out technology allows guests to enter their rooms without flocking to the front desk department. This saves their time and enhances their experience. 

Q 2.)Which hotel activities can be automated to boost efficiency?

A 2.)Several activities can be automated such as - 

• Front desk operations such as check-in/check-out.
• Take feedback from guests automatically, no paper-based approach is required. 
• Solve your guest queries on the fly by using an AI-powered chatbot.

Q 3.)What are the latest trends in hotel automation technology?

A 3.)Here are a few automation trends in the hospitality industry -

• Automated check-in process 
• Automated room service 
• Voice control system 
• Smart locks 
• Robot concierge 
• Contactless solutions 
• AR/VR technology (immersive guest experience) 

Q 4.)How can hotel automation systems reduce operational costs?

A 4.)Hotel automation system reduces operational costs in the following ways- 

• It saves you additional costs on hiring a multilingual hotel workforce. Through AI-powered chatbots, you can resolve guest queries in their preferred language.  
• Smart room technology and the integration of IoT in hotel operations help hotel managers reduce their energy expenses. Guests can adjust the temperature and control lighting according to weather conditions.