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Privacy Policy

Privacy Policy for Botshot

At Botshot, accessible from https://www.botshot.ai, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Botshot and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Botshot. This policy is not applicable to any information collected offline or via channels other than this website.

Botshot (herein referred to as” Botshot” , "We", “Our” "Us") is committed to the compliance of applicable Privacy Laws in the country where Botshot product is used/applied/distributed.

Definitions

The words in this privacy policy have the meanings given below.

"Personal Information" refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number, credit card information etc.

BOTSHOT Platform refers to the set of applications and systems provided by BOTSHOT to Users and Enterprises

User refers to person that signs up to the BOTSHOT Platform

User Account refers to the user account of User

What Information is collected about you:

When you use certain functions provided by us, such as when you register for certain services, access, features or services, we may ask you to provide certain personal data such as name, contact number, postal address, email address username, password etc.
When you use/download/visit us, certain information may be collected automatically, which includes:
- Your computer's Internet Protocol (IP) Address,
- Your browser type and operating system,
- Web pages and links you visit, advertisements you view,
- Your bandwidth speed and information about the about the software programs that are installed on your computer,
- Standard server log information
We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third-party social networking services when you choose to connect with those services. By providing such information/Data to us, you consent to the collection, use and disclosure of such information/Data as permitted by applicable privacy laws. We may also collect your geo-location information. We may collect this information through a website, mobile application or other online service.

Consent

By using our website, you hereby unequivocally give your valid consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

Who this Privacy Notice applies to

This Privacy Notice applies to you if:

You visit our website
We send our newsletters to you or otherwise contact you to promote our products and/or services
You enquire about our products and/or services or request a demo
You are a Business Associate of ours
You are a User of the Botshot

How We Use Your Information

General: We may use the information collected from you to register you or your device for a Service, to provide a service or feature your request, to provide customized content and make recommendations based on your past activities on our application.
Advertisements: We may use your information to provide you with product and service updates, newsletters and other communications about existing and/or new products and services by post, email, telephone, in-device messaging and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law.
Statistics and Research: We may use your information to create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our products, services and loyalty programs, which we may share with third parties and/or make available to the public.
Product/Services Improvement: We may use your information to improve and enhance existing Botshot products, services and Applications and develop new offerings, recommendations, advertisements and other communications and learn more about customers’ preferences in general.
Publish your reviews, comments and content: Where you have uploaded product reviews, comments or content to our websites or Application and made them publicly visible, DIAMONDTREE may link to, publish or publicize these materials elsewhere including in our own advertisements.
Our use of your personal data will always have a lawful basis, either because it is necessary for our performance, because you have consented to Our use of your personal data (e.g., by subscribing to emails/advertisements/recommendations/offerings etc.), or because it is in our legitimate interests.

Sharing your Personal Data

Marketing

In order to deliver our transactional emails, we use users SMTP email details.

We also use external providers for Chatbot capabilities

We will ensure that we have entered into data processing agreements with the service providers which means that they can only process your Personal Data in accordance with our instructions and the applicable data protection legislation and they will not be able to use it for their own purposes.

Authorized Third-Party Vendors and Service Providers

We may share Personal Data with third-party vendors and service providers (including sub-processors) that provide business services to us or on our behalf, such as IT services, hosting services, payment processing services. Payment information will be used and shared only to effectuate your order and may be stored by a service provider for purposes of future orders. We prohibit our service providers from using or sharing your Personal Data except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements. As mentioned above, we use Google Analytics. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.

Please see our cookie policy for more information on our use of cookies and similar technologies.

Properties and Channel Partners

If you are a customer of a property or Channel partners, we will share your Personal Data with the Property or Channel partners you visit/use. We do not control the privacy practices of these Properties and their information practices are not covered by this Privacy Notice. We recommend that you refer to the Privacy Notice for each Property and Channel partners that you visit/use.

Legal Purposes

We may disclose Personal Data to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to prevent fraud and to protect and defend the rights, interests, safety, and security of us, our users, or the public.

Anonymous and Aggregated Information

We may share anonymous or aggregated information within Botshot and with third parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.

Log Files

Botshot follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies And Web Beacons

Like any other website, Botshot uses ‘cookies. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies”.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Botshot.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Botshot, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Botshot has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Botshot’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options.

To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Data Privacy Rights (do Not Sell My Personal Information)

Under the Data Privacy, consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Data Security

BOTSHOT shall ensure that your personal data is stored securely. Therefore, BOTSHOT has introduced adequate physical, technical, and organizational measures and plans to protect and secure all information collected via BOTSHOT Services.

The aim is to eliminate the unauthorized or unlawful processing of your personal data, or accidental, unauthorized, or unlawful access, use, transferring, processing, copying, transmitting, alteration, loss or damage of your personal data. Despite all efforts and meeting all rules set out by applicable legal regulations, it is not possible to guarantee the security of your data if it is transferred or transmitted in an unsecured way.

BOTSHOT protects your data in particular in the following ways

Encrypting data
Using multiple levels of internal system logs
Enforcing the strong password policy of Hashing User passwords
Penetration testing
You can find more information about Security in BOTSHOT Platform in BOTSHOT Platform Documentation.

These measures do not deprive you of your duties to undertake proper steps in order to secure your own personal data. You should, inter alia, regularly change your passwords. On the other hand, you should not, inter alia, use predictable usernames and/or passwords, share your password with other persons, or grant access to your User Account and/or disclose your personal data to other persons. BOTSHOT will never ask you for your password in any unsolicited communication. Please notify our data protection officer immediately upon any unauthorized use of your User Account or any other suspected breach of security.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Botshot does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Email Choice / Opt-Out

We may periodically send promotional emails about new products, special offers, or other information which we think might be of interest to you.

If you have opted-in to hear from us, we may seldom contact you by email or phone for sales and research purposes. You can opt out or unsubscribe from hearing from us anytime.

Changes of Privacy Policy and language versions

BOTSHOT shall, from time to time, change and update the terms of this Privacy Policy. You shall be informed of any changes to this Privacy Policy by the publishing of an updated version on BOTSHOT website, and you may also obtain a copy of the amended Privacy Policy either via your User Account or via the email address you have provided to BOTSHOT.

The English-language version of this Privacy Policy shall be controlling in all respects and shall prevail in case of any inconsistencies with translated versions BOTSHOT may provide, if any.

Security

The security of your personal data is of great importance to us. We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Services. However, please note that although we take reasonable steps to protect your information, no Application/website, Internet transmission, computer system or wireless connection is completely secure

Changes to the Privacy Policy

We may occasionally update this Privacy Policy. When we post changes to this Privacy Policy, we will revise the 'last updated' date at the top of this Privacy Policy. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.