Blogs

A customer touchpoint is any point of contact between a guest and a hotel. To create a 5-Star Experience, a hotelier must master these 7 guest touchpoints.

7 Guest Touchpoints Every Hotel Should Master to Create a 5-Star Experience

Hotels are one of the most popular tourist destinations in the world. In order to keep up with the trend, hotels must consider social media marketing strategies to stay ahead of the competition.

Best Social Media Marketing Strategies for Hotels in 2023

The hospitality industry today demands innovative ideas to transform guest experience. So, check the top 10 innovations in the hotel industry.  

Top 10 Innovations in Hospitality Industry to Transform Guest Experience

Noisy neighbors? Dirty room? Don't let guest complaints ruin their stay. Our guide provides tips to handle common hotel complaints for happy guests.

Common Hotel Guest Complaints and Guide to Handle Them 

Planning a hotel stay in 2023? Check out our guide to the best online travel agencies (OTAs) for hotels. Discover the top OTAs, their features and many more. 

Best Online Travel Agencies (OTAs) for Hotels 2023 

Travel predictions for 2023 are here to give you a heads-up about travel trends and help you figure out your travel goals.  Read out the article to explore more. 

Travel Predictions 2023 - Here’s What to Expect 

Looking to streamline your hotel's check-in process for more convenient guest experience? Our guide to self-check-in kiosks for hotels in 2023 has got you covered. 

Guide to Self-Check-in Kiosks for Hotels in 2023 

Automate customer service, provide information to guests quickly and reduce operational cost with an AI chatbot for hotels. 

AI Chatbot for Hotels – Reduce Costs and Improve Guest Service

Looking to increase your hotel's revenue? Check out 10 powerful strategies that take your hotel email marketing to next level. 

How to Do Hotel Email Marketing – 10 Tips to Increase Revenue

If you belong to hospitality industry, you must check these hotel technology trends for 2023 so you can know the future innovations in the hospitality.  

Hotel Technology Trends 2023 – Upcoming Innovations in Hospitality

Clearly laid out practices, strategies and ideas have the power to bear fruits. Similarly, in the hospitality industry, it’s important to map hotel guest journey; attract, interact, plan and deliver. 

Everything About Hotel Guest Journey to Enhance Experience

Looking to drive more bookings for your hotel and increase the revenue? Then you must know how to create a website to fulfil this objective. Read the guide now. 

How to Create a Hotel Website that Helps Increasing Revenue?

Hotel automation is the process of automating various tasks within a hotel. This can include automating check-in/checkout processes, room service, housekeeping, and more. 

Hotel Automation – Tools, Trends & Tips for Seamless Guest Experience

With over 2 billion users all over the world, WhatsApp has become one of the most popular messaging apps in existence. Learn the ways to use WhatsApp for customer service. 

How to Use WhatsApp for Customer Service in Business?  

The advantages of Artificial Intelligence (AI) in the travel industry are enormous and far reaching. It is transforming the way people travel. Learn more deep info related to AI in the tourism industry.

How Artificial Intelligence (AI) is Transforming the Travel Industry?

A restaurant chatbot is an artificial intelligence (AI)-powered messaging system that interacts with customers in real-time. Learn to streamline dining experience with them. 

Restaurant Chatbot - Streamline the Dining Experience

OpenAI ChatGPT is an artificial intelligence chatbot platform that is designed to assist with conversational search. Read if it is really a replacement of Google Search or not. 

OpenAI ChatGPT – Is It Really Going to Replace Google Search? 

Learn the hotel guest engagement ideas and strategies that work really well to enhance guest experience and stand out among your competitors. 

Best Hotel Guest Engagement Ideas and Strategies for You to Stand Out

A green tick verified badge on a WhatsApp business profile shows the authenticity of that profile. Learn how to get a verified badge on your WhatsApp business account. 

How to Get Verified Badge on WhatsApp Business – Green Tick Verification

If you’re tired of not getting results with your WhatsApp marketing campaigns, you need to have a look at these and don'ts of WhatsApp marketing efforts. 

Dos and Don’ts of WhatsApp Marketing for Businesses 

WhatsApp is an effective marketing tool that can be used in a variety of ways. Here are the effective ways hotels can use to market via WhatsApp.

Effective Ways to Use WhatsApp for Hotel Marketing & Boost Revenue 

Want to know how to create WhatsApp Business Account? Check out this step-by-step easy guide to get a business WhatsApp account to market your products brand etc. 

How to Get WhatsApp Business Account?

Hotel operations management is the process of coordinating and controlling the operations of a hotel. Know how to utilize technology to streamline the operations. 

Hotel Operations Management – How to Streamline Operations Using Technology 

If you’re looking to make your hotel rooms look amazing in front of the audience out there, you should consider following the 10 hotel photography tips mentioned in this article. 

10 Hotel Photography Tips to Make Your Rooms Look Amazing

A hotel revenue management system (RMS) is a computerized reservation and inventory control system that automates the process of managing the relationship between occupancy rates, rates, and inventory levels.  

Revenue Management System for Hotels – Everything You Need to Know!

Wondering what are hotel front desk responsibilities, duties and roles? Check out this blog post which will clear all your doubts related to this topic. 

Hotel Front Desk Responsibilities, Roles and Duties

To improve the guest experience, hotels must get out of the old check-in and check-out process. They should have a hotel check-in automation system to automate the entire process. 

Hotel Check-in Automation – Improve Guests' Arrival Experience

Guest communication plays an important role in the success of a hotelier. Therefore, you must know how to improve hotel guest communication.

How to Improve Hotel Guest Communication – Effective Guide for Hotelier

The future of the hospitality industry is going to see massive changes that you need to know. Check out the 8 future trends of the hospitality industry.

8 Future Trends in the Hospitality Industry You Need to Know

When guests book a hotel, they expect great value for their money. To meet their expectations you must know what are the top five expectations of your hotel's guests. 

What are the Top 5 Hotel Guest Expectations? And How to Exceed Them? 

If you want to increase your guest retention rates, you must follow some guest retention strategies so your customers come back again and again. 

Guest Retention Strategies for Hotels – How to Keep Your Customers Coming Back? 

The hotel industry is much more prone to guest issues and complaints. Therefore, every hotelier must know the ways to handle angry guests at hotel. 

Ways to Handle Angry Guests at Hotel

Are you a hotelier who is looking to increase direct bookings for the hotel? Read some tips to increase your hotel's revenue and bookings. 

How to Increase Direct Bookings for Hotels & Increase Your Revenue

If your hotel business isn’t using digital marketing to reach more guests online, you’re missing out on potential customers. Learn essential strategies of digital marketing for hotels. 

Digital Marketing for Hotels – Strategies to Reach More Guests Online

Revenue leakage happens when revenue is accrued but not realized in the financial books due to many reasons. Here are some strategies to avoid revenue leakage in hotels.  

Revenue Leakage in Hotels – How to Find & Fix the Problems

Connectivity with mobile technology in the hospitality industry has drastically increased over the past few years. Know tips to streamline hotel operations. 

Mobile Technology in Hospitality Industry – Ease the Hotel Operations!

A hotel reservation system is an online booking program that makes it easy to book a stay in hotels. Read how a booking software helps the hotels. 

What is Hotel Reservation System? Benefits of Using a Booking Software

Right now hospitality workforce shortage is one of the biggest challenges that hospitality industry is facing. Read some ways to overcome this crisis. 

Hospitality Workforce Shortage - How to Overcome this Global Crisis?

Hotels should use WhatsApp Business Solution to stay in touch with guests who may need help or assistance while they’re staying at the hotel.  

WhatsApp Business Solution for Hotels – The New Way to Stay Connected with Guests

If you’re the owner of a hotel, you must check out the 7 hotel renovation ideas that will definitely WOW your guests and improve the experience. 

7 Hotel Renovation Ideas that will WOW Your Guests 

Guest feedback and hotel reviews are extremely important to hotels. So, you must learn how to utilize the feedback to improve guest experience. 

Importance of Guest Feedback for Hotels – Why Does it Matter? 

Here are 7 hotel pricing strategies that will help you maximize your revenue from every guest at your hotel and drive more bookings. 

7 Hotel Pricing Strategies to Increase Revenue and Drive Bookings 

Contactless check-in for hotels has been one of the most trending topics in the hospitality industry. Here's a thorough guide to improving the guest experience using the technology. 

Blogs / All

Looking to automate your hotel operations? BOTSHOT’s Blog will help you find out the right solutions for your problem. Check the informative blogs regarding hotel automation technology and many more.

7 Guest Touchpoints Every Hotel Should Master to Create a 5-Star Experience

Best Social Media Marketing Strategies for Hotels in 2023

Top 10 Innovations in Hospitality Industry to Transform Guest Experience