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Customer Feedback System

Heda by BOTSHOT automates the guest feedback system and helps improve the guest experience and satisfaction.

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How it works

01 Personalized Feedback Link
Guest receives personalized feedback link on preferred channel
04 Analyze Feedbacks
Hotels receives the survey on the dashboard within minutes of submission
02 Guest Submits the Form
Guest fills and submits the survey
03 Hotel Receives the Feedback
Analyze the responses to study trends and improve services
05 Mark Resolved
Change survey status as needed
06 Add Corrective Measures
Add corrective measures where needed

How is BOTSHOT helping hotels to know their guests better?

Do a pulse check of your guest during the stay to ascertain their comfort level and ensure a superlative stay.

Key Features

Data Analytics

Analyse intensive data recieved real-time from a single dashboard

Track performance

Track department performance to implement necessary action plans

Anytime survey

Request feedback at any stage of the guest journey
Improve guest satisfaction

Collect valuable feedback from guests and improve guest satisfaction - completely on automation!

Heda by BOTSHOT is designed to simplify and automate the entire feedback process, giving you insightful information which will help you know your guests better to create memorable experiences.
10%
Reduced Business Cost
60%
Improved Guest Satisfaction
95%
Administrative Work Removed
30%
Increase In Positive Reviews

Comparison

Paper-based Feedback Form
Automated and personalized feedback
Privacy
Privacy-icon
There are chances of feedback solicitation while using paper-based feedback forms
Feedback is taken digitally which reduces the chances of solicitation
Time
Time-icon
Feedback forms are static, time-consuming and restrict the guests from expressing themselves
Feedback forms are adaptive and help understanding the guests’ satisfaction levels in detail
Safety
Safety-icon
Manual forms can easily be misplaced overtime
All feedback data is securely saved digitally for future referencing
Feedback
Feedback-icon
Participating in manual paper-based feedback may exclude certain guests
Automated feedback forms can be sent to all guests
Insight
Insight-icon
Data analytics is manual and time consuming
Insightful dashboard with rich real-time analytics
World Class Hotel Feedback & Satisfaction Survey Software
Most Popular
Premium
Perfect For luxury & Large Hotels

Features

WhiteTick
Guest Management
WhiteTick
All Features Included In Growth Plan+
WhiteTick
Post Stay Surveys

Channels

WhiteTick
All Features Included In Growth Plan+
WhiteTick
WhatsApp Lite

Essentials

WhiteTick
1 Branded theme
WhiteTick
Custom Domain

Read More
Growth
Ideal for small & medium hotels (Upto 20 rooms)

Features

GreenTick
All Features Included In Growth Plan+
GreenTick
Digital Brochures
GreenTick
Manage Requests
GreenTick
Live Messaging

Channels

GreenTick
All Features Included In Growth Plan+
GreenTick
WhatsApp Lite
GreenTick
BOT

Channel

GreenTick
Web
GreenTick
Microsite

Read More
Most Popular
Premium
Perfect For luxury & Large Hotels

Features

WhiteTick
Guest Management
WhiteTick
All Features Included In Growth Plan+
WhiteTick
Post Stay Surveys

Channels

WhiteTick
All Features Included In Growth Plan+
WhiteTick
WhatsApp Lite

Essentials

WhiteTick
1 Branded theme
WhiteTick
Custom Domain

Read More
Enterprise
Perfect for Brand with more than 10 outlets

Features

GreenTick
Live Messaging
GreenTick
All Features Included In Growth and Preimum Plan+

Channels

GreenTick
WhatsApp Lite
GreenTick
All Features Included In Growth and Preimum Plan+

Essentials

GreenTick
All Features Included In Growth and Preimum Plan+
GreenTick
Customisable Theme

Read More

Not sure which plan you need?

Compare Plans
Contactless solution

How Can Heda Transform Your Hotel's Reputation Management?

  • Transform your guest's experience by measuring your guest's feedback at every touchpoint with our empathy-based feedback system.
  • Our innovative hotel feedback tool streamlines internal communication between various departments by raising tickets if the feedback is related to the specific department.
  • With PMS integration, our guest feedback system Heda empowers hoteliers to interact seamlessly with guests by sending in-stay and post-stay surveys across multiple channels and capturing valuable feedback effectively.
  • Heda allows hoteliers to send customized feedback forms to their guests that align with their brand color and guidelines.
  • Your customers won’t be disappointed next time because our feedback software keeps track of repeated complaints and automatically raises tickets for negative feedback.
  • Maximize your guest satisfaction and NPS score with our sentimental analysis feature, helping you categorize customers' feedback by extracting positive and negative words and getting insights about guest sentiments.
  • Enhance guest engagement with WhatsApp integration on Heda. Easily communicate, gather feedback, and resolve issues via guests' preferred messaging platform for improved satisfaction.

Loved by 50+ Small, Luxury and Boutique Hotels

We are a leading platform of SaaS solutions for hotels of all sizes.
Through our technology, we help hotels elevate guest experiences, improve sales, cut costs and provide efficient workflows to staff.
What People Say About Us
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Maqsood A. (FOM - Radisson Mysore)
We are being using this from past one year and the experience with our guest and internal team has been been excellent, Everything is available on a click of a button and the support system from the company is excellent. In fact the software is built in such a way that there no question asked from company very user friendly.
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Parinay S. (AFOM - Roseate House New Delhi)
The best feature is when the guest is doing check in. It automatically picks up the details of the guest.
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Karan C. (DM - Leela Palace New Delhi)
The Software is super quick. Easy to Use. Every small detail is being taken in consideration for guest experience. Operations run super smoothly if this software is there in your backyard. Thanks to the Entire team of Botshot to adapt changes according to the demand and need of the industry.
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Jayant S. (FOM - Leela Palace Bangalore)
Fantastic product which is extremely user friendly, with efficient back end support. It meets requirements of hotels to have technology that meets all industry criterias of making processes classy, with warmth and attention to detail.
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Neema S. (GRM - Roseate House New Delhi)
Very good very helpful for team, getting guest feedback directly very much helpful
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Maqsood A. (FOM - Radisson Mysore)
We are being using this from past one year and the experience with our guest and internal team has been been excellent, Everything is available on a click of a button and the support system from the company is excellent. In fact the software is built in such a way that there no question asked from company very user friendly.
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quoteLogo
Parinay S. (AFOM - Roseate House New Delhi)
The best feature is when the guest is doing check in. It automatically picks up the details of the guest.
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Integrations

ccavenue
FCS
Hotel Pms

Frequently Asked Questions (FAQs)

What is a hotel guest feedback management system?
What is the importance of guest feedback for hotels?
How to manage guest feedback in your hotel?
How can Heda help you to collect guest feedback?
How can guest feedback be seen directly in a PMS dashboard?
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