Customer Feedback System

Heda by BOTSHOT automates the guest feedback system and helps improve the guest experience and satisfaction.

How it works

01 Personalized Feedback Link

Guest receives personalized feedback link on preferred channel

04 Analyze Feedbacks

Hotels receives the survey on the dashboard within minutes of submission

02 Guest Submits the Form

Guest fills and submits the survey

03 Hotel Receives the Feedback

Analyze the responses to study trends and improve services

05 Mark Resolved

Change survey status as needed

06 Add Corrective Measures

Add corrective measures where needed

How is BOTSHOT helping hotels to know their guests better?

Do a pulse check of your guest during the stay to ascertain their comfort level and ensure a superlative stay.

Key Features

Data Analytics

Analyse intensive data recieved real-time from a single dashboard

Track performance

Track department performance to implement necessary action plans

Anytime survey

Request feedback at any stage of the guest journey

Express Check-in/Check-out

Offer guests a trusted and safe alternative for front-desk check-in by allowing contactless check-in, check-out and Payments while avoiding long queue at the reception.

Collect valuable feedback from guests and improve guest satisfaction - completely on automation!

Heda by BOTSHOT is designed to simplify and automate the entire feedback process, giving you insightful information which will help you know your guests better to create memorable experiences.

10%

Reduced Business Cost

60%

Improved Guest Satisfaction

95%

Administrative Work Removed

30%

Increase In Positive Reviews

Comparison

Paper-based Feedback Form

Automated and personalized feedback

Privacy

There are chances of feedback solicitation while using paper-based feedback forms

Feedback is taken digitally which reduces the chances of solicitation

Time

Feedback forms are static, time-consuming and restrict the guests from expressing themselves

Feedback forms are adaptive and help understanding the guests’ satisfaction levels in detail

Safety

Manual forms can easily be misplaced overtime

All feedback data is securely saved digitally for future referencing

Feedback

Participating in manual paper-based feedback may exclude certain guests

Automated feedback forms can be sent to all guests

Insight

Data analytics is manual and time consuming

Insightful dashboard with rich real-time analytics

Top Feedback and Short Survey solution for Hotels, Restraus & many more..

How Can Heda Transform Your Hotel's Reputation Management?

Transform your guest's experience by measuring your guest's feedback at every touchpoint with our empathy-based feedback system.
Our innovative hotel feedback tool streamlines internal communication between various departments by raising tickets if the feedback is related to the specific department.
With PMS integration, our guest feedback system Heda empowers hoteliers to interact seamlessly with guests by sending in-stay and post-stay surveys across multiple channels and capturing valuable feedback effectively.
Heda allows hoteliers to send customized feedback forms to their guests that align with their brand color and guidelines.
Your customers won’t be disappointed next time because our feedback software keeps track of repeated complaints and automatically raises tickets for negative feedback.
Maximize your guest satisfaction and NPS score with our sentimental analysis feature, helping you categorize customers' feedback by extracting positive and negative words and getting insights about guest sentiments.
Enhance guest engagement with WhatsApp integration on Heda. Easily communicate, gather feedback, and resolve issues via guests' preferred messaging platform for improved satisfaction.

Loved by 50+ Small, Luxury and Boutique Hotels

We are a leading platform of SaaS solutions for hotels of all sizes.

Through our technology, we help hotels elevate guest experiences, improve sales, cut costs and provide efficient workflows to staff.

What People Say About Us

Maqsood A. (FOM - Radisson Mysore)

We are being using this from past one year and the experience with our guest and internal team has been been excellent, Everything is available on a click of a button and the support system from the company is excellent. In fact the software is built in such a way that there no question asked from company very user friendly.

Parinay S. (AFOM - Roseate House New Delhi)

The best feature is when the guest is doing check in. It automatically picks up the details of the guest.

Karan C. (DM - Leela Palace New Delhi)

The Software is super quick. Easy to Use. Every small detail is being taken in consideration for guest experience. Operations run super smoothly if this software is there in your backyard. Thanks to the Entire team of Botshot to adapt changes according to the demand and need of the industry.

Jayant S. (FOM - Leela Palace Bangalore)

Fantastic product which is extremely user friendly, with efficient back end support. It meets requirements of hotels to have technology that meets all industry criterias of making processes classy, with warmth and attention to detail.

Neema S. (GRM - Roseate House New Delhi)

Very good very helpful for team, getting guest feedback directly very much helpful

Maqsood A. (FOM - Radisson Mysore)