NLU-powered customer service chatbot

Improve customer service with AI-powered chatbot that works 24/7. It also enhances the guest experience and reduces operational costs.

Lets discuss your project

Why You Should Create an AI-Driven ChatGPT Chatbot for Your Hotel?

Lets discuss your project
Why You Should Create an AI-Driven ChatGPT Chatbot for Your Hotel?

Freddie by BOTSHOT can work across all hotel segments, ideally placed to take advantage of the bots revolution and provide personalized solutions to your luxury guests.

Redefine the guest experience more efficiently with Freddie by BOTSHOT

Freddie by BOTSHOT offers more productivity, satisfaction, and direct sales. It provides dedicated 24*7 customer support, makes real-time recommendations to the guests, sends automated texts to the guests at the key moments of their journey with multi-channel and multi-lingual capabilities.

Booking Reminder

Send Booking reminders, and welcome messages to guests through their preferred channel 24 or 48 hours before arrival.

Ask for Feedback

Request guests for feedback, helping hotels understand their experience better, ultimately leading to increased revenue and customer satisfaction.

Bespoke Campaign to Guest

Deliver personalized campaigns about your packages, and services to your in-house, non-resident, or other guests.

Auto Responder Messages

Configure auto responder messages such as commonly asked questions & quick replies to have a faster response time 24 hours a day, seven days a week.

Payment Reminders

Easily handle payments and reminders with a bot, ensuring seamless transactions, improved efficiency, and on-time bookings.

Bill Summary

Optimize payment process by sending Bill summary, Folio amount, and GST enabled Invoices to Guests after the checkout.

Engage With Guests

In addition to sending guests automated messages, you can also engage with guests using our advanced Multi-Agent and Live Agent Dashboard.

Switch Conversation To Live Agent

Not all conversations can be effectively managed by a bot, which is why we've designed an option for guests to switch to a live agent.

Streamline Guest Support

Streamline guest service by tracking guest complaints, requests, and communication via ChatGPT-powered WhatsApp integration.

50+

Happy Clients across the globe

30+

business Integrations

100k

Secured Transactions

24*7

Rapid response

Automate

90%

of requests

Communicate in

100+

languages

Services

What we offer

Customer Support

Supercharge your customer support

Resolve queries and provide round-the-clock customer support to your guests in over 100+ languages

Learn More

Customer Engagement

Customer engagement has never been easier

Boost customer engagement by automating processes and reducing costs

Learn More

Conversational Commerce

Watch your hotel grow

Rethink customer experiences to maximize revenue and enhance the guest experience

Learn More

Develop bots that work across all the leading social messaging applications

Scale customer support and extend service on Facebook

Re-engage customers by communicating with them ahead of time and sending follow-up communications. You can remain in touch with your customers on their preferred platform by using an AI chatbot on Facebook Messenger. Support messages with media elements such as images, videos, graphics, etc. and help improve overall guest experience. Send personalised messages by combining all of your client databases in one place.

Benefits

Advantages You Will Get

Cross-Sell And Up-Sell

Boost revenue and get more value for the business out of each customer by availing the upsell features for Freddie by BOTSHOT

Multichannel Support

Freddie by BOTSHOT can be used to connect with customers on their preferred channels which improves sales as it makes them widely available

Multi-Lingual

Freddie by BOTSHOT is multi-lingual and guests can ask questions and get the answers in their own language which will boost hotel's efficiency to resolve potential problems

Reduce Employee Overhead

Freddie by BOTSHOT helps streamline customer service and reduce employee overhead thus reducing cost

24/7 Availability

Unlike humans, Freddie by BOTSHOT can function round-the-clock without a break with zero burnout so a customer doesn't have to wait for hours to receive a response

Virtual Assistance

Freddie by BOTSHOT is like virtual assistant and can be used to retrieve information from the hotel website, upgrade packages, extend stays, order meals, etc.

Top Feedback and Short Survey solution for Hotels, Restraus & many more..

Loved by 50+ Small, Luxury and Boutique Hotels

We are a leading platform of SaaS solutions for hotels of all sizes.

Through our technology, we help hotels elevate guest experiences, improve sales, cut costs and provide efficient workflows to staff.

What People Say About Us

Maqsood A. (FOM - Radisson Mysore)

We are being using this from past one year and the experience with our guest and internal team has been been excellent, Everything is available on a click of a button and the support system from the company is excellent. In fact the software is built in such a way that there no question asked from company very user friendly.

Parinay S. (AFOM - Roseate House New Delhi)

The best feature is when the guest is doing check in. It automatically picks up the details of the guest.

Karan C. (DM - Leela Palace New Delhi)

The Software is super quick. Easy to Use. Every small detail is being taken in consideration for guest experience. Operations run super smoothly if this software is there in your backyard. Thanks to the Entire team of Botshot to adapt changes according to the demand and need of the industry.

Jayant S. (FOM - Leela Palace Bangalore)

Fantastic product which is extremely user friendly, with efficient back end support. It meets requirements of hotels to have technology that meets all industry criterias of making processes classy, with warmth and attention to detail.

Neema S. (GRM - Roseate House New Delhi)

Very good very helpful for team, getting guest feedback directly very much helpful

Maqsood A. (FOM - Radisson Mysore)