Redefine the guest experience more efficiently with Freddie by BOTSHOT
Freddie by BOTSHOT offers more productivity, satisfaction, and direct sales. It provides dedicated 24*7 customer support, makes real-time recommendations to the guests, sends automated texts to the guests at the key moments of their journey with multi-channel and multi-lingual capabilities.
Send Booking reminders, and welcome messages to guests through their preferred channel 24 or 48 hours before arrival.
Ask for Feedback
Request guests for feedback, helping hotels understand their experience better, ultimately leading to increased revenue and customer satisfaction.
Bespoke Campaign to Guest
Deliver personalized campaigns about your packages, and services to your in-house, non-resident, or other guests.
Auto Responder Messages
Configure auto responder messages such as commonly asked questions & quick replies to have a faster response time 24 hours a day, seven days a week.
Easily handle payments and reminders with a bot, ensuring seamless transactions, improved efficiency, and on-time bookings.
Optimize payment process by sending Bill summary, Folio amount, and GST enabled Invoices to Guests after the checkout.
Engage With Guests
In addition to sending guests automated messages, you can also engage with guests using our advanced Multi-Agent and Live Agent Dashboard.
Switch Conversation To Live Agent
Not all conversations can be effectively managed by a bot, which is why we've designed an option for guests to switch to a live agent.
Streamline Guest Support
Streamline guest service by tracking guest complaints, requests, and communication via ChatGPT-powered WhatsApp integration.