Traditional Front Desk
eFront Desk by BotShot
Taken over a call or email and tracked manually on log books
Taken via an automated AI-Conversational chatbot and tracked on a single dashboard
Data Collection (ID Proof)
Collected manually by making guests fill various paper forms and physical IDs taken
Collected pre-arrival via an automated web link where guests can even upload their IDs
Reservations are managed on phone or online
Booking can be generated via AI-conversational chatbot and managed on a single dashboard
Done at the front desk by physically being available at the time of check-in/check-out
Payments can be done on an automated web link pre-arrival eliminating the need to be physically present
Often taken on a physical feedback form and tracked manually
Taken digitally at any stage of the guest journey and analyzed on a single dashboard