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Contactless and Paperless Front Desk Software for Hotels

Enhances guest experiences and boosts operational efficiency with BOTSHOT eFront Desk's seamless Opera Integration.

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customer touchpoints contactless

Turn your customer touchpoints contactless from check-in to check-out.

Automate customer touchpoints from check-in to check-out to reduce cost, increase revenue and elevate guest experience.
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How it works

01 Check-In Link
Guest receives check-in link with hotel info and up-sell packages
04 Check-In
Guest comes to the front desk and collects the room key
02 Guest Submits the Form
Guest fills and submits the survey
03 Hotel Receives the Feedback
Analyze the response to study trends and improve services
05 Requests & Queries
All service requests and queries are handled by an automated Chabot. In-stay feedback can be requested anytime during the stay
06 Check-Out
Invoice is generated and payment is collected. An automated survey link is sent to the guest post departure

Why eFront Desk?

Ensure smooth operation of your hotel with the power of digitization that you, your staff, and your guests will love.

Contactless Payment Solution

Collect payment from the guests through a secured channel and reduce transaction errors

Express Check-in/Check-out

Offer guests a trusted and safe alternative for front-desk check-in by allowing contactless check-in, check-out and Payments while avoiding long queue at the reception.
contactless payment solutions

BOTSHOT allows you to use personalization through automation technology.

Email Templates

Send the right message at the right time via automation by using customized email templates ready to go with the click of a button.

Alerts & Notifications...

With instant alerts and notifications, immediate corrective action can be taken to resolve guest queries and improve satisfaction

Marketing

Market products and services during guest interactions and earn more revenue with more possibilities

Workflow Management

Take command of tasks by automating workflows so that nothing falls through the cracks

Multi-Lingual

Guests can access digital compendium, raise requests, etc. in their preferred language and customized theme
front desk software features

Automate and digitize pre-check-in registration procedure to improve pre-arrival guest experience.

Digital Registration Card

Guests can preview and sign the hotel registration card at a pre-arrival stage itself

Digital Scanner

BOTSHOT facilitates the registration of local and foreign nationals which is mandatory requirement as per government regulations. Hotels can save time and effort by automating the ID scanning process through a digital scanner.
front desk software features

Improve and Innovate with the BOTSHOT

BOTSHOT is designed to simplify and automate hotel operations. From the front desk to sales management, everything is simpler, quicker and more connected.
100K
Transactions Clocked
30%
Increase Revenue
10%
Reduced Business Cost
5K+
Rooms Served

Comparison

Traditional Front Desk
eFront Desk by BotShot
Special Requests
Special Requests-icon
Taken over a call or email and tracked manually on log books
Taken via an automated AI-Conversational chatbot and tracked on a single dashboard
Data Collection (ID Proof)
Data Collection (ID Proof)-icon
Collected manually by making guests fill various paper forms and physical IDs taken
Collected pre-arrival via an automated web link where guests can even upload their IDs
Bookings & Reservations
Bookings & Reservations-icon
Reservations are managed on phone or online
Booking can be generated via AI-conversational chatbot and managed on a single dashboard
Payments & Ordering
Payments & Ordering-icon
Done at the front desk by physically being available at the time of check-in/check-out
Payments can be done on an automated web link pre-arrival eliminating the need to be physically present
Feedback
Feedback-icon
Often taken on a physical feedback form and tracked manually
Taken digitally at any stage of the guest journey and analyzed on a single dashboard

Best Hotel Front Desk System

Most Popular
Premium
Perfect For Luxury & Large Hotels

Features

WhiteTick
All Features Included In Growth Plan+
WhiteTick
Manage Pre-Checkin Requests

Channels

WhiteTick
All Features Included In Growth Plan+
WhiteTick
WhatsApp Lite

Essentials

WhiteTick
All Features Included In Growth Plan+
WhiteTick
1 Branded theme

Read More
Growth
Ideal for small & medium hotels (Upto 20 rooms)

Features

GreenTick
Express Checkin/Checkout
GreenTick
Guest Management
GreenTick
Packages & Upselling
GreenTick
Report & Analytics
GreenTick
Payments & Finances

Channel

GreenTick
Web
GreenTick
Microsite

Essentials

GreenTick
SSL

Read More
Most Popular
Premium
Perfect For Luxury & Large Hotels

Features

WhiteTick
All Features Included In Growth Plan+
WhiteTick
Manage Pre-Checkin Requests

Channels

WhiteTick
All Features Included In Growth Plan+
WhiteTick
WhatsApp Lite

Essentials

WhiteTick
All Features Included In Growth Plan+
WhiteTick
1 Branded theme

Read More
Enterprise
Perfect For Multi-Property Chain Hotels

Features

GreenTick
All Features Included In Growth and Preimum Plan+
GreenTick
Digital Scanners (Live Documentation)

Channels

GreenTick
All Features Included In Growth and Preimum Plan+
GreenTick
Unlimited Channels

Essentials

GreenTick
All Features Included In Growth and Preimum Plan+
GreenTick
OCR

Read More

Not sure which plan you need?

Compare Plans
Contactless solution

Why Choose BOTSHOT eFrontDesk as Your Preferred Contactless Check-In Software?

eFront Desk (your automated front desk partner) revolutionizes your hotel business and gives freedom to your guests to avoid standing in a long queue.

Our contactless check-in solution helps hoteliers manage everything through a single dashboard, from managing reservations to getting insights about your guests.

Our front desk solution helps you to market your products/services by creating bespoke packages to get you an increase in revenue by 17%.

Save valuable time with eFront Desk integrated with PMS, automating guest registration, creating registration cards, and syncing with FRRO, reducing your time and effort by 93%.

Elevate guest communication with eFront Desk's WhatsApp integration. Provide a seamless, contactless check-in experience and instant support via guests' preferred messaging platform.

Loved by 50+ Small, Luxury and Boutique Hotels

We are a leading platform of SaaS solutions for hotels of all sizes.
Through our technology, we help hotels elevate guest experiences, improve sales, cut costs and provide efficient workflows to staff.
What People Say About Us
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Maqsood A. (FOM - Radisson Mysore)
We are being using this from past one year and the experience with our guest and internal team has been been excellent, Everything is available on a click of a button and the support system from the company is excellent. In fact the software is built in such a way that there no question asked from company very user friendly.
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Parinay S. (AFOM - Roseate House New Delhi)
The best feature is when the guest is doing check in. It automatically picks up the details of the guest.
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Karan C. (DM - Leela Palace New Delhi)
The Software is super quick. Easy to Use. Every small detail is being taken in consideration for guest experience. Operations run super smoothly if this software is there in your backyard. Thanks to the Entire team of Botshot to adapt changes according to the demand and need of the industry.
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Jayant S. (FOM - Leela Palace Bangalore)
Fantastic product which is extremely user friendly, with efficient back end support. It meets requirements of hotels to have technology that meets all industry criterias of making processes classy, with warmth and attention to detail.
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Neema S. (GRM - Roseate House New Delhi)
Very good very helpful for team, getting guest feedback directly very much helpful
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Maqsood A. (FOM - Radisson Mysore)
We are being using this from past one year and the experience with our guest and internal team has been been excellent, Everything is available on a click of a button and the support system from the company is excellent. In fact the software is built in such a way that there no question asked from company very user friendly.
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quoteLogo
Parinay S. (AFOM - Roseate House New Delhi)
The best feature is when the guest is doing check in. It automatically picks up the details of the guest.
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Integrations

ccavenue
FCS
Hotel Pms

Frequently Asked Questions (FAQs)

How can I improve my hotel check-in process?

The hotel check-in process should be simple, hassle-free, and quick. A guest, after long hours of flight and travel, would not look forward to standing in queues at the front desk and presenting documents. He/she would seek a comfortable, personal space to take a rest or start with their planned itinerary. 

Guest satisfaction scores go down by 50% when there’s a 5-minute or longer wait at the check-in.  

Hence, the check-in process should be as narrowed down and as quick as it can be. This can be done in two ways: 

Offering an automated, contactless, remote check-in:  

Automating the check-in process helps the hotel streamline its check-in process and allows the guest to check in pre-arrival, at their own time and place of choice.  

This also facilitates the submission and verification of the required documents including the reg cards, digitally. As a result, the guests do not have to go through the hassles of carrying important documents while traveling and taking care of them throughout the trip.  

Additionally, this also saves hotels time, costs, and efforts to maintain the guest records physically on the hotel premises. Moreover, the digital submission of the documents also facilitates the digital verification and storage of all the guest documents in one place.  

Recent reports pointed out that a contactless check-in and a touchless journey help guests feel more comfortable staying in a hotel. Furthermore, 26% of consumers said they want digital room keys, and 35% asked for contactless payment options

All this is done through BOTSHOT’s automated front desk solution, eFront Desk. It allows guests to check in remotely, at their convivence, pre-arrival. Further, with zero contact with the front desk staff, the guest can complete all his/her check-in formalities, from documents to reg cards to payments, with a few clicks.  

Installation of kiosks 

Hotels can also install digital self-check-in kiosks on the property to facilitate quick and easy check-in for guests who perhaps are there in large groups, by avoiding long queues and chaos at the front desk. This way people feel independent and in control of the process.  

The interface of such kiosks should be kept simple and easy to navigate through. It should be built according to the needs of diversity and should thus have features and functionalities that cater to different types of guests.  

How secure is a contactless check-in system?

Contactless check-in systems are built keeping guest security and safety in mind. The data is encrypted and measures for data security and compliance are undertaken while building such software.  

Ensure that the software development company that is being consulted for the contactless check-in system development has data security and compliance provisions in place.  

BOTSHOT, for example, uses data encryption, uses multiple levels of internal system logs, enforces the strong password policy of Hashing User passwords, etc. It is GDPR Data Protection and ISO/IEC 27001 and PII (Personal Identifiable Information) compliant hotel automation solutions company. 

Should I do mobile check-in for my hotel?

Mobile check-in technology in hotels allows guests to check in through their mobile phones, without any contact with the front desk staff, pre-arrival. 

Done typically through a mobile app, guests can select their room and complete the entire check-in process before they arrive at the hotel. They are also able to get into the chosen room using their mobile device as the key to their room. 

Mobile check-in/self-check-in is beneficial for both hotels and guests. Some of the reasons to adopt mobile check-in for your hotel are as follows: 

Enhanced guest experience 

Guests can skip long front desk queues upon arrival and get a hassle-free check-in experience through mobile check-in. They can further choose a room that caters to their needs before even arriving. All this elevates the guest experience.  

Interestingly, according to a recent survey, 46% of travelers said that a mobile key solution is an important on-property feature for them.  

No long queues and chaos at the front desk 

Along with the guests, the elimination of long queues at the front desk, especially during the peak season is a plus for the hotel as well. The front desk hotel staff could use the saved time and effort to forge connections with the guest during some of the most crucial guest touchpoints, check-in/out.  

Drive additional revenues through the app 

Mobile check-in through the hotel’s app would promote the application. Additionally, it would allow the hotel to upsell services and offer attractive discounts and promotional deals on add-on services, thus driving sales and revenue.  

Saves time, effort, and operational costs 

Along with saving time and effort on all the check-in formalities, mobile check-in also saves operational costs incurred on paper for all the paperwork and its storage and maintenance.  

Safe and secure process  

Mobile check-in is a process that ensures the physical safety of the guests as no contact with the front desk hotel staff is involved, it is a contactless process. Moreover, the security of personal information and payment details is ensured through multiple security features.  

Therefore, while mobile check-in/ self-check-in has a lot of benefits for both guests and hotels, there are not so cost-efficient for small hotels, inns, beds, and breakfast or motels in the small run. They might be able to give benefits to small properties in the long run.  

What is contactless check-in?

Contactless check-in for hotels is an automated process that allows guests to check in pre-arrival, through their mobile phones or tablets, eliminating the need to touch surfaces or come in contact with the hotel staff. 

In this case, the documents including the reg cards, are collected, verified, and stored digitally in one place. Contactless check-in sometimes is also done upon arrival through kiosks installed at the hotel property.  

Introduced during the pandemic, contactless check-in has been rapidly adopted especially after the pandemic, to avoid contact and maintain social distancing. It helps hotels to avoid long queues at the front desk and smoothen the guest journey.  

Additionally, it saves the time and effort of the hotel front desk staff that now could be used to forge hotel-guest connections and reduces the operational costs of the paperwork and their maintenance.  

Similarly, contactless check-in allows guests to skip long front desk queues, especially during the peak seasons, and check in at their convenience pre-arrival. 

This technology might or might not include keyless or digital check-in for the rooms. This largely depends upon the extent to which the particular hotel has adopted contactless check-in technology. 

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Naisha Technologies, Progressive Park, Plot No. 669, Lal Bahadur Shastri Marg, Sector 16, Faridabad, Haryana - 121002
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