Hotel Check-in Automation – Improve Guests' Arrival Experience

Hotel check-in kiosk system have come into the limelight in recent years, as hotels increasingly provide guests with automated check-in options to make their arrivals more convenient and efficient. 

Guests can now arrive at their hotel of choice, pull up the property’s front desk system on their smartphones and enter their information into the provided check-in portal. 

The hotel staff then receives this information and automatically adjusts the guest's room status accordingly, allowing them to proceed to their rooms upon arrival at the property.

Thus, contactless check-in procedure seems to be very smooth and easy for guests but it might get you in trouble if you don’t have a proper setup for this. We’ll be discussing all the necessary information on the topic throughout the article. So, scroll down the page and check the points mentioned here. 

What is Hotel Check-In Automation?

Hotel check-in automation is the use of technology to streamline and simplify the process of checking in guests at a hotel. By automating check-in, hotels can provide a better experience for guests by reducing wait times and increasing efficiency. Additionally, automating check-in can help hotels save money on labour costs.

Technology has come a long way in recent years, and nowhere is this more apparent than in the hospitality industry. One of the most important aspects of any hotel stay is the check-in process. 

In the past, this meant waiting in line to speak with a human receptionist. However, thanks to advancements in automation technology, hotels can now offer a streamlined check-in experience that is both fast and convenient for guests. 

By automating the check-in process, hotels can provide their guests with a hassle-free arrival experience. Additionally, automating check-in can also help to free up staff members so that they can attend to other tasks. If you're looking for a way to simplify your hotel's check-in process, consider investing in automation technology for your hotel.

Why do Hotels need Check-In Automation?

In the hospitality industry, first impressions are everything. And the check-in process is often the first interaction guests have with hotel staff. That's why it's so important for hotels to streamline this process with automation. 

Not only does it make things more efficient for guests, but it also frees up staff to provide a more personalized experience.

In the age of technology, more and more people are expecting a streamlined, efficient check-in process when they arrive at a hotel. By automating the check-in process, hotels can provide their guests with a hassle-free arrival experience. 

Moreover, automating check-in can also help to reduce lineups and wait times at the front desk. Ultimately, automating check-in can help to improve guest satisfaction levels and create a better overall experience for everyone involved.

Benefits for hotels and guests

When it comes to hotel check-in, automation can provide a number of benefits for both hotels and guests. For hotels, automation can help to streamline the check-in process, freeing up staff to provide a more personalized experience for guests. 

For guests, automation can provide a more convenient and efficient check-in experience, allowing them to get settled into their rooms more quickly. In addition, automated check-in can also help to reduce wait times and eliminate the need to stand in line.

Latest Technology Trends in the Hospitality Industry?

Technology is transforming the hotel industry. Contactless/ online check-in and check-out, self-service kiosks, and even artificial intelligence are becoming more common in hotels. These new technologies are making the arrival and departure experience for guests more seamless and efficient. Here are some of the latest trends in hotel check-in automation: 

1. Online check-in: Many hotels now offer online check-in, which allows guests to fill out their information and select their room before they even arrive at the property. This can save a lot of time at check-in, especially during busy periods. 

2. Self-service kiosks: Another trend is self-service kiosks, which are becoming more common in hotels. Imagine arriving at your hotel after a long day of travel. You approach the check-in counter, but there's no one there to greet you. Instead, you see a self-service kiosk.

You scan your room key and within seconds, your room information is displayed on the screen. You enter your PIN and select your room preferences. Then, you're given a paper printout of your room number and a map of the hotel property. You head to your room and find that everything is just as you requested.

Also Read - 8 Future Trends in the Hospitality Industry

This is what a check-in kiosk is known for the automation in hospitality industry. 

Cost of implementation vs. return on investment

When it comes to automated check-in process for hotels, the cost of implementing this technology can be a bit high. But, if you are seriously looking for return on your investment, it’s worth it. By automating the check-in process, you are likely to see improved guest experience with much more efficiency. Besides, it’s also going to cut down the operational cost for you. 

What is Hotel Self Check-in?

Hotel self check-in is an automated process where guests can quickly and easily check-in to a hotel without any assistance from staff members. Self check-in systems allow guests to enter their information, such as their name and contact details, into a digital machine or on a web portal. From here, the system will then provide the guests with their room keys and other relevant information about their stay.

Self check-in system has become increasingly popular in recent years due to their convenience and ability to improve customer service and satisfaction levels. By removing the need for guests to wait in line for a long period of time, hotels can increase efficiency and reduce waiting times for their guests. Additionally, automated check-ins also allow hotel staff to focus their time and attention on more important tasks, such as providing personalized customer service or helping guests with special requests.

Overall, self check-in systems are an excellent way for hotels to streamline the arrival process and create a better experience for their guests. By automating the check-in process, hotels can ensure that their guests’ arrival is smooth and hassle-free.

How does BotShot help hotels to automate their check-in system?

BotShot mainly works on the automated hotel management system. It has all the required tools for the hotel automation technology such as eFront Desk (for contactless check-in process), Heda (for guest feedback management), Freddie (for AI chatbot setup) and eMark-IT (for PMS integration, email marketing etc.). 

When it comes to implementing contactless solutions for hotels, BotShot offers eFront Desk which can turn your customer touchpoints contactless to reduce operating cost, increase revenue. The entire process with eFront Desk works as follows:

• Firstly, the guest receives the check-in links with hotel info and up-sell packages.
• Guest fills and submits the required information and choose “pay now” or “pay later” option. 
• Thereafter, staff verifies and acknowledges the submitted details on the dashboard.
• Now, the guest collects the room key and completes the check-in process smoothly.
• All service requests and queries are handled by an automated chatbot. In-stay feedback can be requested anytime during the stay. 
• Finally, at the time of check-out, an invoice is generated and payment is collected. An automated survey link is sent to the guest after the departure. 

If you want to know more about using contactless automated check-in solution for your hotel, you should schedule a demo with us. 

Last Lines:

The trend of hotel check-in automation is growing. This type of technology has the potential to make a guest's arrival experience much simpler and smoother. By automating the check-in process, hotels can provide their guests with a more efficient and personalized experience. 

This not only saves time for both guests and staff, but it also helps to improve customer satisfaction levels. In a world where first impressions are everything, setting up a self check-in is a surefire way to make a good one.