Contactless Check-in for Hotels - The Ultimate Guide

To help you figure out what this means for you, we’ve compiled everything you need to know about contactless check-in for hotels below. 

What is Contactless Check-in?

Contactless check-in is an easy way to speed up the process of checking in and out of your hotel. This allows customers and employees alike to quickly and easily complete transactions with less time spent in line.

In simple words, contactless check-in is a service that allows guests to skip the line and head straight up to their room. Customers can do the keyless entry using their mobile phones. Besides, they can also do the document formalities online so they don’t have to stand for long at the hotel’s front desk. 

Contactless technology is rapidly being adopted across the world. Contactless cards allow users to tap their card on a point-of-sale (POS) reader without requiring them to swipe or insert their card into a machine.

Benefits for Hotels

Keyless check-in helps hotels speed up the guest experience, as they don’t have to fumble with their wallet or cards while traveling. And, it also reduces the burden on the front desk staff. This way, the staff can focus on other major tasks that enhance their productivity. 

Contactless cards also make security checks less tedious and allow employees to devote more time to other tasks as they don't have to deal with scanning cards or manually checking names against lists.

Contactless Check-in for Hotels technology helps hotels to boost their revenue by reducing operational costs.

Benefits for Guests

Contactless technology is a great way to save time at the front desk. Just tap your card on the reader and go. No waiting in line or fumbling with a card and ID. 

It also helps keep your personal information safer by reducing the amount of sensitive data that is shared when checking in. 

Finally, it's a fast, convenient, and easy way to get back into your room so you can start relaxing! When entering a hotel room, simply present the credit card you used to make the reservation (make sure it has contactless capability) to enter. 

Checking out couldn't be easier either—just scan your credit card like you did at check-in. You'll be done before you even realize it!

Contactless check-in for hotels through cards are accepted worldwide and there are no additional fees to use them when staying in an eligible hotel. To find out if your favourite property accepts contactless payments, just search their name on our website.

Things to Know Before Adopting this Technology

Before adopting the contactless technology for your property, you need to consider a lot of things such as:

What type of property do you have – boutique hotel, traditional hotel, multi-unit apartment etc? 

What results you’re expecting after having the technology installed – increased revenue, reduced operational cost, less staff, improved guest experience, etc.

The largest access hurdle is modernizing your locks because it’s required for the contactless/ keyless entry in the hotel rooms. Pick the ones that will work best for your doors and visitors.

Finally, you’ll need skilled staff who are aware of using this technology. You need to plan training programs for them so there is no hustle in running a hotel after adopting the technology. 

How to use BOTSHOT for Contactless Check-in Hotels? 

If you want to improve the guest experience in 2024, you need to use automation at your hotel. And, the first thing under automation is contactless technology.  

Thus, you can automate your hotel’s check-in and provide an enhanced experience to your guests. Just book a free demo with us to see how it works.