Hotel Check-In Software: Streamline Operations & Guest

The hotel check-in software not only relieves employees with automating jobs and self-service channels but also enhances guests satisfaction during the whole process. 

How Does Hotel Check-In Software Work?

The hotel check in software resembles a digital assistant that helps guests.  

When you arrive at the hotel, you can simply check in using self-service tools like apps or screens, which will help you to skip waiting lines.  

These systems connect to the hotel's computer system and bring up your reservation details and room preferences in seconds.  

The software not only verifies your check-in but also helps with upgrading your room, booking a table in the restaurant, and scheduling a spa visit. It also informs you what is going on during your stay. 

For example, an accommodating screen appears where you type in your details and select your room preferences. Finally, your room key will be ready in the system and there will be no lines. 

So, this is all about what software is and how it works, and now we will talk about its features. 

6 Key Features of Hotel Check In System.

1. Online Check-In

Guests can now easily finish check-in procedures remotely and do not need to waste time in a long queue at the front desk.  

This online check-in feature simplifies the process whereby guests can complete all necessary details from the comfort of their devices.  

It improves efficiency and cuts waiting time, creating a better experience for the guests. 

Read More - Hotel Contactless Check-In

2. Mobile Integration

The Hotel Check in System Software seamlessly connects with mobile devices and allows guests to complete the check-in process via their smartphones quickly.  

This facilitates flexibility, allowing guests to carry out check-in anytime and anywhere with no need for conventional check-in options, hence, improving the guest experience.

3. PMS Integration

PMS Integration also means real-time sync with all the hotel systems, and it assures consistent guest information.  

Through this feature, the process is streamlined as errors are eliminated and communication between diverse departments is well established ultimately making it smooth, efficient, and satisfying. 

4. Personalization

The system employs guest data to configure a personalized check-in process, convey individual preferences, and raise guest satisfaction.  

Creating an individualized experience for customers raises satisfaction levels, and this, in turn, leads to brand loyalty and positive reviews. 

5. Contactless Solutions

Guests can now have an enhanced experience with contactless solutions, which allow them to check in simply through their devices or by the self-service kiosks, being attentive to their safety and cleanliness.  

Through lessening the amount of physical contact and queuing, there is a notable improvement in the guest experience, addressing health concerns while adhering to modern hospitality standards. 

6. Analytics and Reporting

Analytics and Reporting: Analysis and reporting provide important information about guests' preferences and the efficiency of the operations which helps our team in making better decisions and process improvement.  

Through data analysis, hotels can design services that match guest needs, contribute to better allocation of resources, and boost the quality of the guest experience, keeping guests satisfied. 

Overall, these features are a must to get the best version of your software that can ease your work and maximize your growth. 

Here are more detailed points on which you can compare your hotel check-in software. 

Comparing Hotel Check In Systems

Before making a purchase, we have a habit of comparing, The same goes for the Hotel check in software, you can compare based on the listed factors: - 

1. Price

Cost efficiency is one of the key factors that help the hotel to achieve high performance and success.  

It is better to choose a software product by price and functionality, that will be comfortable for you and at the same time will not be so expensive.  

Others will have a wide range of service options depending on whether it is for self-service or the existing number of guests. 

2. Reputation

The credibility of the software you use for your hotel becomes an important factor in this decision.  

Pick a platform that is known to be credible and well-established in the field of hospitality with many favorable ratings and comments from past users who had a positive experience with it. 

3. Functionality

The success or failure of the hotel operations will heavily depend on the software's efficiency.  

Try to recognize all features that help to facilitate the check-in process including such as mobile check-in options, PMS integration, hotel management system, and guest profile feedback. 

4. Ease of Use

Staff and visitors might want to give up using the software because it is too complicated. Select solutions that are easy to use and have training courses that are detailed and thorough. 

5. Support

Efficient customer support involves quality preinstallation and post-service support whenever you find any problems during the process.  

Select suppliers, which are accessible through different support channels such as phone, email, or live chat.  

6. Integration

The key to optimizing performance lies in the integration of the new system with the existing hotel systems. Try finding software solutions that are compatible with your PMS, channel manager, and other essential tools. By leveraging this data, you can determine the most appropriate software for your hotel to maximize revenue. Let's look at one of our client's examples to see how effectively integrating hotel check-in software can boost revenue and improve guest satisfaction.

Short Overview of Case Study - Leela Palace

1. Customer

The Leela Palaces, Hotels, and Resorts, known for its exceptional service and luxurious properties. 

2. Problem

COVID-19 led to occupancy being around 40%, because of the fear of physical contact and the lack of staff. 

3. Approach

BOTSHOT established a fully digital check-in system comprising pre-arrival notifications and scanning of QR codes. 

4. Features

Guest web app for preregistration, staff dashboard for monitoring, and NLG-powered Chatbot for requests. 

5. Benefits

75% desire contactless check-in, 15% reduction in operational costs, 85% decrease in guest wait time, and 30% fewer COVID cases. 

6. Outcome

Increased client trust, 15% NPS growth in 4 months, and less time for staff to interact with visitors. 

Thus, choosing the right hotel check-in software will help you grow your revenue. 

Below are the points to consider before choosing the right software for your business.

Read More - The Leela Palace Case Studies  

How to Choose the Right Hotel Check In Software

Managing a hotel is a difficult thing but with BOTSHOT eFrontDesk it is smooth.  

The software is filled with great features that help manage the hotel with ease and ensure guest satisfaction. Here's why it's the best: 

1. Seamless Integration

• Not dependent on property management systems, channel managers, and booking engines, but will be directly linked with them. 
• Delivers real-time data blending among all the system platforms. 
• Incorporate AI in production to eliminate manual errors and enhance efficiency. 

2. Mobile Check-In

• Arriving visitors can utilize their devices to check-in. 
• Skips the line and lowers the waiting periods. 
• Guests achieve higher satisfaction levels and with this, the hotel gets a competitive advantage. 

3. Intelligent Automation

• Automates the process of room assignment by intelligently picking the guest preferences and availability. 
• Provides quicker check-ins and, at the same time, achieves the highest room occupancy rate.  

4. Personalized Guest Experience

• Meets guest's needs and uses historical data. On the other hand, a critical disadvantage of technological advancement is the general lack of privacy of individuals. 
• Allows personalized interactions throughout the time of stay. Listen to the given audio and select the correct option. 
• Develop room arrangements and dining suggestions to gratify clients, thus increasing the client base. 

5. Robust Security Measures

• Utilizes advanced encryption protocols. 
• Meets GDPR and PCI-DSS requirements. 
• Ensure the guests' data is secure and not shared with third parties during the check-in process. 

Solution - BOTSHOT eFrontDesk for Contactless Check-In - Watch Video

Conclusion

In most industries, technology is moving things forward at a faster pace. Hotel operators can’t be successful without the assistance of advanced technologies.  

Therefore, choosing the perfect check-in software may now be one of the most important solutions.  

The fully functional Front Desk software powered by BOTSHOT that includes Smooth Integration, Prompt check-in, and Smart automation will enable hotels to give a positive experience to their customer and underline their leadership.  

Go ahead and make use of this opportunity to profoundly enhance your hotel’s reputation plus the efficiency with which guests enjoy their dining experience.