WhatsApp Business Solution for Hotels: Guest Connectivity

Hotels are the perfect place to use WhatsApp Business Features. With WhatsApp, guests can easily stay connected with the front desk and housekeeping staff, get reminders about their breakfast reservations or spa appointments, and even request extra pillows and towels. Let’s discuss more on the importance of WhatsApp messaging solutions for the hospitality industry. 

Faster Communication

Being in the hospitality industry, it’s crucial to be able to communicate with your guests and make sure that they are taken care of at all times. This can be a difficult task as people are constantly on the go and you want to make sure that they know you are there to help them. 

For example, if a guest needs assistance, it's important to be able to get in touch with them as soon as possible. With traditional text messaging like SMS, this can take an hour or more for someone to see their message depending on their roaming plan.

However, with WhatsApp Business solution, you'll be able to contact the guest within seconds of their needing your help. You'll also have access to many other features like group chats so that you can easily chat with a group of guests at once about various things.

Also Read - How to Get WhatsApp Business Account?

Better Booking Process

WhatsApp provides a much more convenient way of booking guests' accommodation by allowing them to interact directly with an operator, who can help them find what they are looking for without wasting their time on the phone. 

Also Read - Effective Hotel Marketing

A well-thought-out booking process will help a company appear more professional and reliable to customers, as it will seem like they have everything covered from start to finish.

Customer Support Automation

In order to offer great customer service and keep your customers happy, you need to find a way to automate the process. This will allow your staff members to focus on the customers who need their help most and provide better support for everyone else. Luckily, there are a lot of tools out there that can help you do this. One such tool is called WhatsApp Business Solution. This software allows you to take care of customer service via chat platforms like WhatsApp, which is very popular in many countries. 

Reduce Operational Cost

Operational cost is the cost associated with getting a hotel up and running to offer goods and services. The actual start-up costs vary depending on the size and scope of the business, but there are some commonalities that can be applied to most hotels. 

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With WhatsApp Chat Solutions, hotels reduce your operational cost because most of your customer support becomes more efficient and better. Thus, it helps in reduction of operational cost. 

How to Use WhatsApp Solutions to Improve Guest Experience?

WhatsApp solutions have recently expanded its offerings to include an innovative, guest experience-focused chatbot solution that allows businesses to communicate with their guests in real time. Below is an explanation of how the WhatsApp solution can improve guest experience and your business.

Send a Welcome Message

Once you've landed at a hotel and checked in, your first impression is most likely going to be the welcome message. This will be the first thing guests see when they arrive and it's important to make this welcoming message count. 

When using a messaging app like WhatsApp to send a guest a welcome message, you can have an interactive experience with your guests by sending them tips for their stay or even booking their next trip. 

In addition, most hotels are also including discounts for guests who download the app to help create greater engagement. 

Use WhatsApp for Check-in & Checkout

To have a smoother check-in process, use the WhatsApp solution that allows guests to send their contact information from their smartphone directly on the check-in form. Guests can attach a photo or video of themselves or scan their passport if they prefer not to take a selfie. 

For checkout, this solution enables guests to make all necessary payments (e.g., room charges, food and beverage) by scanning the QR code at the POS terminal with their phones. This ensures that all transactions are completed in one easy step without having to queue up and wait for assistance at the front desk.

Upsell Packages via WhatsApp Business

Upselling is the most important way to generate more revenue, and it doesn't have to be a difficult process. If you're looking for an effective way of upselling your products or services, one of the best ways is by using WhatsApp business. This app will allow you to create a group chat with your clients who are in the process of purchasing a product or service from you. 

This can help you provide them with discounts, and updates on their order, or even give them suggestions on what they might need next. It's also worth mentioning that this is a great way of building loyalty because once you've established yourself as someone who's genuinely looking out for their needs, they'll be more likely to return and purchase from you in the future.

Receive Guests’ Queries

If you have a hotel or other accommodation service, the biggest challenge that you'll face is managing all of the incoming requests. It can be difficult to keep up with all of the queries and messages you receive, so it's best if you make use of a tool that can help automate the process. One solution is using an app like WhatsApp Chatbot, which will allow you to send messages directly from your phone and provide an excellent customer service experience. 

Requesting Customer Feedback, Reviews and Tips

The best way to improve your business is by getting feedback from your guests. You have to send some messages like:

“We want you to feel comfortable and relaxed during your stay with us, so we'll do everything in our power to make sure you have a great time. But we need your help too! If you've stayed with us before, please consider leaving a review on one of the websites below. It only takes a few minutes, but it will make the world of difference for our business.”

P.S.: You can also use Freddie by BotShot to maximize the benefits of WhatsApp Chatbot.

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