FREE

WhatsApp Marketing Software for Hotels

Name: whatsapp-marketing
Brand: BOTSHOT
Rating: 4.9 (46 reviews)

Reach out to more than 2bn worldwide users with the world's favorite communication channel.

Advantages

Profit

eMark-IT's WhatsApp advertising tool allows you to beat your competitors & enhance your business! Automate the conversations today to save on costs & time while enhancing the user experience. Increase your conversions with the potential leads now!

Engagement

eMark-IT's easy-to-use WhatsApp Marketing tool helps you track responses, send messages, and ensure your customer satisfaction rate is at 100% by Automating your conversations on your whatsapp business account 24*7.

Reach

WhatsApp is the new email! Research has shown that people generally prefer to communicate with businesses via WhatsApp.

Personalization

Make customers feel special with custom messages tailored to each customer's specific needs.

Use WhatsApp for Hotel Marketing

Our WhatsApp marketing solution seamlessly integrates with PMS and eases your WhatsApp marketing efforts by sending a personalized campaign to the right audience at the right time.

WhatsApp Marketing for Any Industry

Drive more guest satisfaction and revenue by managing thousands of guest conversations from a single dashboard. Provide real-time recommendations, send automated catalogs, assign chats and collaborate with your teammates.

E-commerce

Share order updates, answer questions instantly and reduce cart abandonment rates

Banking and FS

Make secure transactions, notify customers and complete user KYC validation through chats.

Travel

Schedule trips, build itineraries and share media-rich messages, notifications and reminders.

Real Estate

Engage with customers, schedule and notify site visits, share and verify documents.

Insurance

Get users to fill forms and complete KYC through conversational chats.

Logistics

Notify orders updated in real-time and troubleshoot customer problems on the go.

Food Services

Take orders, reserve tables, send updates, collect feedback and resolve issues.

Edtech

Support students, parents, teachers and institutes for smooth communication.

100kSecured Transactions

50+Happy Customers

30+Business Integrations

90%Request Automation

24*7Rapid Response

100+Languages

What We Offer?

Live Chat Widget

Widget that works 24*7

Customers don't have to go anywhere else for support as the live chat widget can be placed everywhere you want.

Customer Engagement

Direct customer engagement

Reach out to your potential and existing customers through WhatsApp marketing and open up direct conversations with them.

Customer Support

Enhance your customer support

You can answer questions and provide 24*7 customer service to your guests in over 100+ languages.

Features

The following features help you connect with your customers and market your services via WhatsApp at any time and at any place.

Multi-Agents Dashboard

WhatsApp Business by default does not allow multiple agents to use WhatsApp using a single number. With eMark-IT's WhatsApp Marketing, you can use multiple agents on one number

Monitor Conversations

With a multi-agent team inbox, choose to reply to a conversation as a manager when needed.

Assign Chat

By using this tool, you can assign conversations to different agents so guests get the proper solution to their problems.

Privately Tag Conversations

With a shared team inbox, you can privately add other agents to an existing conversation.

Once you set up your campaign, you can schedule WhatsApp messages to be sent out to your customers according to their preference of time and frequency.

Quick Replies

With eMark-IT's chat functionality, you can respond to customer queries with quick reply templates in just a few clicks.

Rich Analytics

Whether you’re tracking the number of messages sent vs. delivered, responses, or conversions, you’re able to keep a close eye on every analytical aspect of your campaign.

Pre-Designed Templates

Even with bare minimum knowledge of design softwares, use our pre-loaded templates to create simple yet effective messages as per your campaign goal.

eMark-IT allows you to convert contacts into leads into customers.

Catalog Management

Create, manage and share catalogs with your prospects and generate direct sales from a single WhatsApp message.

Manage Orders

Get real-time notifications on order confirmations, customize your confirmation messages and send periodic order delivery updates to your customers.

Room Bookings

With targeted campaigns, drive direct bookings from your brand website, saving on OTA commissions.

Restaurant Reservations

With personalized messages based on past trends, increase footfall in your hotel outlets.

Drip Campaigns & A/B Testing

Boost sales by running drip campaigns and compare performance based on key factors such as subject lines, creatives and content.

Take charge and elevate customer communication with key features that allow you to have full control over conversations.

End Chat

Conclude your conversations with prospective customers in a click, making sure you never have a leaky lead again!

Bespoke Listing

Upload your existing offline database or simply create your preferred listing through the existing PMS data.

Pin Chat

Always stay on top of important conversations by using the pin chat feature that displays pinned conversations right on top.

Filter Chats

Filter chats into pre-defined categories depending on the journey of the conversation for ease of operations.

Benefits of Using WhatsApp Marketing Software by BOTSHOT

Automate Workflows and Increase Revenue

It enables you to automate the entire workflow (marketing and customer support) and also increases your revenue.

Ready to Go

You don’t need to be a computer expert or have experience in the advertising industry to get started! Our friendly user interface will guide you through everything you need to set up and run a successful campaign on WhatsApp.

Increase Productivity

With eMark-IT (WhatsApp Marketing), multiple users can use WhatsApp on a single number which directly increases productivity.

Innovative Technology

Our cutting-edge technology that is up-to-date with the latest WhatsApp features has the capability to provide you with the best possible results.

Low-Cost Advertising

WhatsApp is the most popular messaging app in the world and also very affordable, so you can easily reach more customers with your advertisements without breaking your budget.

Want to get the most out of WhatsApp Marketing?

Comparison

Features	BOTSHOT Verloop Wati Interakt Zoko

PMS Integration
Automatic bulk segmentation
Shared Team Inbox
A/B testing

Batch sending
Reply tracking
Dynamic content
Custom Notifications

No Code ChatBot
In-house CRM integration

Frequently Asked Questions (FAQs)

How can hotels use WhatsApp marketing software to provide better customer service?

After sending out WhatsApp marketing messages, a hotel should be prepared to handle follow-up questions and queries. This must be ensured that the replies do not take a lot of time to keep the guest engaged. This is facilitated through WhatsApp chatbots and flowcharts, powered by AI.

WhatsApp Business chatbots interact with the guest in real-time via WhatsApp. Additionally, the chatbot uses past interactions with the guest to gather information about the guest, his/her tastes and preferences, history with the hotel, etc., which can be later used to send out tailored messages to the guest.

The bots, however, must be trained to provide relevant and accurate answers to the frequently asked questions. The more trained the bot is, the higher the chances of conversion or the more optimized the marketing/customer service efforts are.

Similarly, a flowchart helps to connect the guest with the appropriate department for answers to the guest's queries.

Is WhatsApp marketing software by BOTSHOT easy to use?

WhatsApp Marketing Software by BOTSHOT called eMark-IT is easy to use, manage and optimize for the best results. Its user-friendly interface makes it a comfortable solution to navigate.

The WhatsApp hotel marketing solution seamlessly integrates with the hotel’s PMS and eases its WhatsApp marketing efforts by sending a targeted campaign to the right audience at the right scheduled time. Moreover, guests don't have to go anywhere else for customer support as the live chat widget offered by eMark-IT can be accessed through the hotel website or the preferred channel of the hotel.

BOTSHOT’s eMark-IT, the WhatsApp marketing software for hotels, offers a single, interactive dashboard. This allows the hotel marketing teams to collaborate with teammates on one dashboard; provide real-time recommendations, send automated catalogs, assign chats, etc. Further, it also offers a multi-agent team inbox to keep all the efforts of the team in sync.

The WhatsApp marketing tools by eMark-IT further allows hotels to quickly respond to guest queries through quick reply templates provided, in just a few clicks. It allows teams to take room bookings, and restaurant reservations, run drip campaigns, and carry out A/B testing for more effectiveness of the marketing campaigns.

With the option to pin and filter through chats, integration with the hotel’s PMS and CRM, custom notifications, and bulk segmentation feature, the WhatsApp marketing software for hotels, eMark-IT makes the whole marketing process smooth sailing for the teams.

What is WhatsApp marketing software for hotels?

A hotel can market its services via multiple channels. WhatsApp is one such channel. The WhatsApp marketing software for hotels enables them to promote their service and business using messenger marketing on WhatsApp.

Hotels use WhatsApp Business accounts for communication with guests. This platform offers a massive room to hotels or any other business to reach and engage with guests successfully.

With around 2 billion active users in about 180 countries worldwide, marketing through WhatsApp is effective and has extensive benefits. A hotel can create broadcast lists and send targeted marketing messages to the group. Further, a hotel can use the platform to take bookings, chat with the guest to take queries or wishes on special occasions with promotional offers, etc.

What are the benefits of using WhatsApp marketing software for hotels?

WhatsApp is a social platform that is one of the most accessible and easy to navigate. The reach of this platform is enormous, with 390 million active monthly users within India itself.

With a presence on both mobile and the web, hotels are increasingly choosing WhatsApp marketing tools to reach and engage with a wider audience. Through one-on-one messaging, broadcast lists, and WhatsApp groups, hotels can stay connected with their guests all the time.

A report highlighted that 55% of the guests prefer WhatsApp as the channel for hotel communication. These interactions include hotel bookings, customer support, receiving updates and payment alerts.

Some of the benefits of using WhatsApp marketing software for hotels are:

Regular communication and engagement

The WhatsApp marketing software offers hotels around-the-clock and regular communication channels with the guest, with features and functionalities that make the process more efficient and streamlined.

The easy-to-use and manage WhatsApp marketing tools allows hotels to track responses, and send targeted messages, initiating relevant engagement, at preferred, scheduled time so that the messages are regular yet well-distributed.

Better reach

Text messages have a whopping 82% open rate. With WhatsApp marketing software for hotels, one can reach a global audience, without any significant charges.

Furthermore, a hotel can more efficiently connect on a platform where the audience already is, through WhatsApp marketing tools. A hotel does not need to ask for any additional contact details than what it already has in the database for further/future communication.

Personalization

WhatsApp marketing solutions for hotels are quite flexible in terms of the message's templates and content. A hotel can customize the templates and messages to match the brand image and vibe.

Further, the marketing software allows hotels to create customized messages and send them out to the targeted audience with just a few clicks. This is facilitated by the segmentation feature of the WhatsApp marketing software.

Boost in revenue

With the help of WhatsApp marketing software, a hotel can automate its conversations, both marketing and customer support. This saves a lot of time and costs invested in manual resources.

Moreover, the agility, accessibility, and round-the-clock nature of the communication channels, allows hotels to increase conversion rates and get direct bookings through WhatsApp. That is not it. The 24x7 widget present on the website help hotels capture leads without any forms and engage with them more smoothly and efficiently, leading to more bookings and revenue.

What kind of messages can be sent using WhatsApp marketing software for hotels?

WhatsApp marketing is convenient with encouraging results. And it is optimized with the use of WhatsApp marketing software. Using WhatsApp for Business accounts, hotels can send out relevant, targeted information and stay in touch with their guests.

The following messages could be sent through WhatsApp marketing software for hotels: