Streamline Your Guest Requests and Complaints with Our Complaint Management Software - For Faster, Easier Guest Service.
Leverage the power of our AI Conversational BOT to manage your guest's complaint and improve guest experience.
Freddie, your AI conversational chatbot offers exceptional round the cloud support to your guests. Having a seamless integration with complaint management system, it manages guest requests and complaints effectively.
Prevent revenue loss with ComplaintTrackr's proactive approach. Identify and address issues swiftly, ensuring guest satisfaction and protecting your top & bottom line.
Not sure which plan you need?
Yes, ComplaintTrackr is suitable for all types and sizes of hotels, including small, medium, and large establishments.
A guest complaint management system for hotels is a technological solution for efficient guest complaints and request management. This hotel technology solution helps a hotel effectively manage complaints and requests in real-time through multiple channels.
BOTSHOT’s ComplaintTrackr solution allows a hotel to centrally manage complaints and requests through different channels such as e-mail, WhatsApp, and other social media channels.
This software helps hotels to fill the gaps in guest support services. It is sometimes also called guest request management software, guest complaint management software, and service optimization software.
Yes, ComplaintTrackr can integrate with existing hotel PMS software and communication tools.
For cost structure and details of ComplaintTrackr, please visit here.
A guest complaint management system allows a hotel to better manage its guest requests and complaints and hence, improve guest services and elevate their experience.
Using guest complaint management software, hotels are able to offer a resolution to a guest’s complaints and requests promptly.
Once complaints and requests are documented, the tickets must be resolved in a pre-set/determined time duration. This software has an escalation metric and managers assist the staff in resolving the tickets as soon as possible. This ensures that the guests' requirements are being satisfied in a timely and efficient manner, enhancing their experience.
Moreover, this software also helps hotels to study the tastes and preferences, behavior, patterns, etc., of a guest through data analytics and offer a more personalized experience to the guest.
For example, our ComplaintTrackr offers hoteliers valuable insights into their guests by analyzing guest history, preferences, likes, interests, etc., and offers personalized services accordingly. Further, it maximizes guest satisfaction by ensuring that 1/3 of requests are resolved quickly since there is no human intervention needed.