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Hotel Complaint Management System for Improved Guest Satisfaction

Streamline Your Guest Requests and Complaints with Our Complaint Management Software - For Faster, Easier Guest Service.

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complaint management feature

Get the best NLU-based complaint management software for your property

Manage real-time manual tasks, complaints, and request through all channels, such as email, WhatsApp, and other social channels
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Benefits of Our Hotel Complaint Management System

Leverage the power of our AI Conversational BOT to manage your guest's complaint and improve guest experience.

Key Benefits

Enhanced Guest Communication

Leverage the power of our AI conversational chatbot that provides omni channel support to smoothen your guest communication.

Reduces Abandonment

Our AI-powered conversational chatbot reduces abandonment by providing timely assistance to your guests and reduces the time to wait for human agent.
AI Conversational Bot

Freddie, your AI conversational chatbot offers exceptional round the cloud support to your guests. Having a seamless integration with complaint management system, it manages guest requests and complaints effectively.

Key Benefits

Reduce Escalation

Maximize your guest satisfaction with our request management system which ensures that 1/3 requests will be resolved quickly as there is no manual intervention.

Improve Guest Profiling, Mood Recognition

Our software empowers hoteliers to get valuable insights into their guests by analyzing guest history, preferences, likes, interests etc. and offer personalized services accordingly.

Enhances Guest Communication

Enhance your guest communication with our complaint management software which manages guest request instantaneously on their preferred communication channel.

Improve the Quality of Remaining Calls

With our guest complaint management software, operators get more time to devote to each guest resulting in improved call quality.
nlu powered complaint management

Prevent revenue loss with ComplaintTrackr's proactive approach. Identify and address issues swiftly, ensuring guest satisfaction and protecting your top & bottom line.

Key Benefits

Reduce Cost

Reduce the call flows to operators by 73% with our complaint management system which analyzes guest requests and automatically allocate these requests to the specific department.

Increase Operational Efficiency

Leverage our complaint management system to streamline your guest complaints and reduce TAT by 30%.

Calls Not Getting Answered

Our software put an end to unanswered calls by reducing guest complaints by 30%.
reduce revenue leak

Guest Satisfaction Simplified

Manage and resolve guests' complaints at the earliest possible and increase guest satisfaction.
63%
Improved Operational Efficiency
43%
Reduction in TAT
83%
Increase in Guest Satisfaction
33%
Reduced Revenue Leak
Get Started with ComplaintTrackr and Improve Guest Satisfaction
Most Popular
Premium
(Upto 50 rooms)

Feature

WhiteTick
Everything In Basic Plan+
WhiteTick
MultiProperty
WhiteTick
App (Android & iOS)
WhiteTick
ChatGPT Based Complaint

Channel

WhiteTick
WhatsApp Lite
WhiteTick
Everything In Growth Plan+

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Growth
(Trial Pack)

Feature

GreenTick
Ticket Dispatch
GreenTick
Knowledge Base

Channel

GreenTick
Web

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Most Popular
Premium
(Upto 50 rooms)

Feature

WhiteTick
Everything In Basic Plan+
WhiteTick
MultiProperty
WhiteTick
App (Android & iOS)
WhiteTick
ChatGPT Based Complaint

Channel

WhiteTick
WhatsApp Lite
WhiteTick
Everything In Growth Plan+

Read More
Enterprise
(Unlimited rooms)

Feature

GreenTick
Customized
GreenTick
Everything In Basic and Premium Plan+

Channel

GreenTick
Web

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Not sure which plan you need?

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Contactless solution

Why Choose ComplaintTrackr for Your Hotel's Complaint Management?

  • Our complaint management system is automated, has a user-friendly interface, and offers seamless integration capabilities.
  • We help hoteliers bring all your guests' data in one place - complaints, requests, and pre-arrival packages. Thus, we make it easier for hotel staff to view, manage and respond to guest interactions.
  • Experience a significant 15% reduction in internal calls for request management with our efficient complaint system for hotels, empowering your staff to focus on other essential tasks and enhancing productivity.
  • Our complaint management software offers valuable insights to hoteliers based on guest history, preferences, likes/interests, etc, and lets them offer personalized services to their guests.
  • With our hotel's complaint management system, you can earn higher revenue by addressing your guest complaints at the right time.
  • Reduce your costs by 73% by automating guest complaints leading to a reduction in human staff.
  • Boost your operational efficiency by 43% by streamlining the complaint-handling process and automating various tasks through a single dashboard, such as ticket creation, tracking complaints, etc.
  • Elevate guest satisfaction to new heights with our complaint management software for hotels, ensuring prompt and effective resolution of issues, leaving guests delighted with their overall experience.
  • With our request management software, hotel staff can promptly respond to guest requests and inquiries, thus reducing the overall TAT for guest interactions.
  • Automatically assign complaints to the appropriate department which means no more waiting time on the phone.
  • Integrating a complaint management system with your existing CMS/PMS allows you to create a centralized platform where all complaints are recorded.

Loved by 50+ Small, Luxury and Boutique Hotels

We are a leading platform of SaaS solutions for hotels of all sizes.
Through our technology, we help hotels elevate guest experiences, improve sales, cut costs and provide efficient workflows to staff.
What People Say About Us
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Maqsood A. (FOM - Radisson Mysore)
We are being using this from past one year and the experience with our guest and internal team has been been excellent, Everything is available on a click of a button and the support system from the company is excellent. In fact the software is built in such a way that there no question asked from company very user friendly.
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Parinay S. (AFOM - Roseate House New Delhi)
The best feature is when the guest is doing check in. It automatically picks up the details of the guest.
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Karan C. (DM - Leela Palace New Delhi)
The Software is super quick. Easy to Use. Every small detail is being taken in consideration for guest experience. Operations run super smoothly if this software is there in your backyard. Thanks to the Entire team of Botshot to adapt changes according to the demand and need of the industry.
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Jayant S. (FOM - Leela Palace Bangalore)
Fantastic product which is extremely user friendly, with efficient back end support. It meets requirements of hotels to have technology that meets all industry criterias of making processes classy, with warmth and attention to detail.
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Neema S. (GRM - Roseate House New Delhi)
Very good very helpful for team, getting guest feedback directly very much helpful
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Maqsood A. (FOM - Radisson Mysore)
We are being using this from past one year and the experience with our guest and internal team has been been excellent, Everything is available on a click of a button and the support system from the company is excellent. In fact the software is built in such a way that there no question asked from company very user friendly.
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Parinay S. (AFOM - Roseate House New Delhi)
The best feature is when the guest is doing check in. It automatically picks up the details of the guest.
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Integrations

ccavenue
FCS
Hotel Pms

Frequently Asked Questions (FAQs)

Is this system suitable for all types and sizes of hotels?

Yes, ComplaintTrackr is suitable for all types and sizes of hotels, including small, medium, and large establishments.

What is a Guest Complaint Management System for Hotels?

A guest complaint management system for hotels is a technological solution for efficient guest complaints and request management. This hotel technology solution helps a hotel effectively manage complaints and requests in real-time through multiple channels.

BOTSHOT’s ComplaintTrackr solution allows a hotel to centrally manage complaints and requests through different channels such as e-mail, WhatsApp, and other social media channels.

This software helps hotels to fill the gaps in guest support services. It is sometimes also called guest request management software, guest complaint management software, and service optimization software.

Can it integrate with our existing hotel PMS software and communication tools?

Yes, ComplaintTrackr can integrate with existing hotel PMS software and communication tools.

What is the cost of implementing a Guest Complaint Management System?

For cost structure and details of ComplaintTrackr, please visit here.

How does a Guest Complaint Management System improve the guest experience?

A guest complaint management system allows a hotel to better manage its guest requests and complaints and hence, improve guest services and elevate their experience.

Using guest complaint management software, hotels are able to offer a resolution to a guest’s complaints and requests promptly.

Once complaints and requests are documented, the tickets must be resolved in a pre-set/determined time duration. This software has an escalation metric and managers assist the staff in resolving the tickets as soon as possible. This ensures that the guests' requirements are being satisfied in a timely and efficient manner, enhancing their experience.

Moreover, this software also helps hotels to study the tastes and preferences, behavior, patterns, etc., of a guest through data analytics and offer a more personalized experience to the guest.

For example, our ComplaintTrackr offers hoteliers valuable insights into their guests by analyzing guest history, preferences, likes, interests, etc., and offers personalized services accordingly. Further, it maximizes guest satisfaction by ensuring that 1/3 of requests are resolved quickly since there is no human intervention needed.

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