Improve Guest Satisfaction With Complaint Management System

Streamline Your Guest Requests and Complaints with Our Complaint Management Software - For Faster, Easier Guest Service.

Get the best NLU-based complaint management software for your property

Manage real-time manual tasks, complaints, and request through all channels, such as email, WhatsApp, and other social channels

How BOTSHOT's Complaint Management System Helps You?

Leverage the power of our AI Conversational BOT to manage your guest's complaint and improve guest experience.

Key Benefits

Enhanced Guest Communication

Leverage the power of our AI conversational chatbot that provides omni channel support to smoothen your guest communication.

Reduces Abandonment

Our AI-powered conversational chatbot reduces abandonment by providing timely assistance to your guests and reduces the time to wait for human agent.

Guest Satisfaction Simplified

Manage and resolve guests' complaints at the earliest possible and increase guest satisfaction.

63%

Improved Operational Efficiency

43%

Reduction in TAT

83%

Increase in Guest Satisfaction

33%

Reduced Revenue Leak

Get Started with ComplaintTrackr and Improve Guest Satisfaction

Why Choose Us?

Our complaint management system is automated, has a user-friendly interface, and offers seamless integration capabilities.
We help hoteliers bring all your guests' data in one place - complaints, requests, and pre-arrival packages. Thus, we make it easier for hotel staff to view, manage and respond to guest interactions.
Experience a significant 15% reduction in internal calls for request management with our efficient complaint system for hotels, empowering your staff to focus on other essential tasks and enhancing productivity.
Our complaint management software offers valuable insights to hoteliers based on guest history, preferences, likes/interests, etc, and lets them offer personalized services to their guests.
With our hotel's complaint management system, you can earn higher revenue by addressing your guest complaints at the right time.
Reduce your costs by 73% by automating guest complaints leading to a reduction in human staff.
Boost your operational efficiency by 43% by streamlining the complaint-handling process and automating various tasks through a single dashboard, such as ticket creation, tracking complaints, etc.
Elevate guest satisfaction to new heights with our complaint management software for hotels, ensuring prompt and effective resolution of issues, leaving guests delighted with their overall experience.
With our request management software, hotel staff can promptly respond to guest requests and inquiries, thus reducing the overall TAT for guest interactions.
Automatically assign complaints to the appropriate department which means no more waiting time on the phone.
Integrating a complaint management system with your existing CMS/PMS allows you to create a centralized platform where all complaints are recorded.

Loved by 50+ Small, Luxury and Boutique Hotels

We are a leading platform of SaaS solutions for hotels of all sizes.

Through our technology, we help hotels elevate guest experiences, improve sales, cut costs and provide efficient workflows to staff.

What People Say About Us

Maqsood A. (FOM - Radisson Mysore)

We are being using this from past one year and the experience with our guest and internal team has been been excellent, Everything is available on a click of a button and the support system from the company is excellent. In fact the software is built in such a way that there no question asked from company very user friendly.

Parinay S. (AFOM - Roseate House New Delhi)

The best feature is when the guest is doing check in. It automatically picks up the details of the guest.

Karan C. (DM - Leela Palace New Delhi)

The Software is super quick. Easy to Use. Every small detail is being taken in consideration for guest experience. Operations run super smoothly if this software is there in your backyard. Thanks to the Entire team of Botshot to adapt changes according to the demand and need of the industry.

Jayant S. (FOM - Leela Palace Bangalore)

Fantastic product which is extremely user friendly, with efficient back end support. It meets requirements of hotels to have technology that meets all industry criterias of making processes classy, with warmth and attention to detail.

Neema S. (GRM - Roseate House New Delhi)

Very good very helpful for team, getting guest feedback directly very much helpful

Maqsood A. (FOM - Radisson Mysore)