Leverage Conversational Intelligence with NLU chatbots

Simplify guest communication through NLU-powered interactions

Features We Provide

Customise your Conversation Flow

Customise the guest conversation flow by letting your guests connect and interact with Freddie using emotional intelligence

Omni Channel Presence

Engage and interact with guests on the channel of their choice - WhatsApp, Messenger, Viber, etc. and provide delightful conversational experiences.

Live Agent Transfer

An AI-powered chatbot working 24/7, while allowing your staff to take control of the conversation whenever needed

FAQs and Enquiries

Provide instant 24x7 support to your guests by automating the replies to FAQs and general inquires through Freddie

Humanize Guest Conversation

Respond to the guests suitably through Freddie which is language-intelligent and provides accurate answers to guests through self-learning loop

Emotional & Intelligent Conversations

Revolutionize guest experience by using empathetic AI through Freddie for better guest communication

Advantage

Speak in Guests' Language

Freddie can train itself in 100+ languages to understand and respond to guest queries better

Real-time Availability during Non-Business Hours

Freddie is available 24*7/365 days to answer guest queries

Reduce Cost

Reduce manual workflow and repetitive tasks by integrating intelligent bots which increase your productivity and reduce cost

Active Learning

With active learning, Freddie by BOTSHOT can use past data to understand the personality and context of the conversation to improve suggestions

Loved by 50+ Small, Luxury and Boutique Hotels

We are a leading platform of SaaS solutions for hotels of all sizes.

Through our technology, we help hotels elevate guest experiences, improve sales, cut costs and provide efficient workflows to staff.

What People Say About Us

Maqsood A. (FOM - Radisson Mysore)

We are being using this from past one year and the experience with our guest and internal team has been been excellent, Everything is available on a click of a button and the support system from the company is excellent. In fact the software is built in such a way that there no question asked from company very user friendly.

Parinay S. (AFOM - Roseate House New Delhi)

The best feature is when the guest is doing check in. It automatically picks up the details of the guest.

Karan C. (DM - Leela Palace New Delhi)

The Software is super quick. Easy to Use. Every small detail is being taken in consideration for guest experience. Operations run super smoothly if this software is there in your backyard. Thanks to the Entire team of Botshot to adapt changes according to the demand and need of the industry.

Jayant S. (FOM - Leela Palace Bangalore)

Fantastic product which is extremely user friendly, with efficient back end support. It meets requirements of hotels to have technology that meets all industry criterias of making processes classy, with warmth and attention to detail.

Neema S. (GRM - Roseate House New Delhi)

Very good very helpful for team, getting guest feedback directly very much helpful

Maqsood A. (FOM - Radisson Mysore)

We are being using this from past one year and the experience with our guest and internal team has been been excellent, Everything is available on a click of a button and the support system from the company is excellent. In fact the software is built in such a way that there no question asked from company very user friendly.

Parinay S. (AFOM - Roseate House New Delhi)

The best feature is when the guest is doing check in. It automatically picks up the details of the guest.