Delight Your Guests With Our Hotel Complaint Management Software

Our complaint management system empowers hoteliers to solve guest complaints in real time and deliver exceptional service to their guests.

Features We Provide

Issue Redressal

Streamline the resolution process and enhance guest satisfaction by ensuring that the guest complaints are resolved at the right time consistently.

Ticket Management

Our guest complaint management software automatically generates tickets for each guest call and assigns them to the relevant team members, ensuring proper allocation of tasks and efficient resolution.

Auto Creation of Complaint for All Negative Feedback

We understand the importance of handling customer complaints. So, our complaint management system makes it easy for hoteliers to analyze customer feedback in real-time and auto-create complaints as soon as negative feedback is identified.

Assign/Reassign to Team/Staff

With our software, you no longer need to bombard your employees with multiple tasks, as it automatically assigns/reassigns tickets to the right person in the right department, irrespective of the number of tickets.

In-Built Escalation Matrix

Our PMS facilitates seamless communication within teams and departments and addresses guest complaints without any delays.

High Employee Accountability

Our complaint management software enhances employee accountability by fostering a clear understanding of responsibilities at every level, empowering them to deliver exceptional services to guests.

Advantage

Brand Advocates or High NPS

Turn dissatisfied customers into brand advocates. Our hotel complaint management system solves guest complaints quickly and efficiently and satisfies your guests, leading to positive reviews and more referrals.

Detailed Insights

With our hotel complaint management system, get valuable insights about the issues your guests are experiencing. Make data-driven decisions to improve customer satisfaction by tracking and analyzing guest complaints.

Improve Guest Satisfaction

Improve your guest satisfaction score by 93% with the our complaint management system. Hoteliers can have a system in place to help them address guest complaints and respond to them promptly.

Loved by 50+ Small, Luxury and Boutique Hotels

We are a leading platform of SaaS solutions for hotels of all sizes.

Through our technology, we help hotels elevate guest experiences, improve sales, cut costs and provide efficient workflows to staff.

What People Say About Us

Maqsood A. (FOM - Radisson Mysore)

We are being using this from past one year and the experience with our guest and internal team has been been excellent, Everything is available on a click of a button and the support system from the company is excellent. In fact the software is built in such a way that there no question asked from company very user friendly.

Parinay S. (AFOM - Roseate House New Delhi)

The best feature is when the guest is doing check in. It automatically picks up the details of the guest.

Karan C. (DM - Leela Palace New Delhi)

The Software is super quick. Easy to Use. Every small detail is being taken in consideration for guest experience. Operations run super smoothly if this software is there in your backyard. Thanks to the Entire team of Botshot to adapt changes according to the demand and need of the industry.

Jayant S. (FOM - Leela Palace Bangalore)

Fantastic product which is extremely user friendly, with efficient back end support. It meets requirements of hotels to have technology that meets all industry criterias of making processes classy, with warmth and attention to detail.

Neema S. (GRM - Roseate House New Delhi)

Very good very helpful for team, getting guest feedback directly very much helpful

Maqsood A. (FOM - Radisson Mysore)

We are being using this from past one year and the experience with our guest and internal team has been been excellent, Everything is available on a click of a button and the support system from the company is excellent. In fact the software is built in such a way that there no question asked from company very user friendly.

Parinay S. (AFOM - Roseate House New Delhi)

The best feature is when the guest is doing check in. It automatically picks up the details of the guest.