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FREE

Supercharge Your Customer Support

Resolve queries and provide automated customer support using AI with Freddie by BOTSHOT

customer support automation

Features We Provide

GuestConversation

Humanize Guest Conversation

User permissions can be managed in order to ensure that staff can only access the required data which helps in conducting seamless operations
LiveAgent

Live Agent Transfer

All the guest communications are secure and encrypted via industry standard HTTPS/TLS which protects privacy and data integrity of guest communications
Complain

Complain

With customised data retention provides flexibility to hoteliers to choose what data to be stored or archived, where that should happen and for exactly how long
CustomerService

Customer service

Our cloud based platform is highly scalable and can store huge amounts of data while protecting sensitive information
ConversationFlow

Customise Your Conversation Flow

BOTSHOT is PII compliant and adheres to protection of guests’ Personal Identifiable Information which can be used to determine the identity or location of the individual
OmniChannel

Omni Channel Presence

Sensitive information like credit card information, IDs, passports etc, are automatically detected and removed from the database so that sensitive information is not retained
100+
Languages Support
20%
Increase in NPS
80%
Self-serve FAQs

Channels

Facebook bot
Facebook Messenger Chatbot
Be Where Your Customers Are, on the Most Popular Platform Support on the world’s most powerful social media platform with the help of conversational AI. Engage your customers with Facebook Chatbot Messenger on your business page.
Build Facebook Messenger Chatbot to improve brand awareness Enhance customer engagement using multimedia messaging Scale customer support and extend service on Facebook Increase sales conversions and follow up with customers regularly
Whatsapp bot
WhatsApp Chatbot
Connect with your guests on widely used platform and automate sales and customer support on your WhatsApp Business Account. Humanize guest conversation through NLP-powered chatbot which helps solve queries and provide real-time solution to guests. Using a WhatsApp Chatbot, you can automate customer service and increase conversions by starting discussions with your consumers.
website screen
Website Chatbot
Engage With Visitors Using Conversational AI Talk to each and every customer that visits your website. Get our conversational AI chatbot for websites to automate your customer support queries and delight customers every time.
Connect with your website visitors even after business hours Improve customer experience and conversion rates Use NLP powered chatbot to empower customers with self-service Easily create and integrate on any platform of your choice

Integrations

ccavenue
FCS
Hotel Pms

Knowledge center

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27 Varanasi Drive, Wollert Vic 3750, Australia
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