Supercharge Your Customer Support

Resolve queries and provide automated customer support using AI with Freddie by BOTSHOT

Features We Provide

Humanize Guest Conversation

User permissions can be managed in order to ensure that staff can only access the required data which helps in conducting seamless operations

Live Agent Transfer

All the guest communications are secure and encrypted via industry standard HTTPS/TLS which protects privacy and data integrity of guest communications

Complain

With customised data retention provides flexibility to hoteliers to choose what data to be stored or archived, where that should happen and for exactly how long

Customer service

Our cloud based platform is highly scalable and can store huge amounts of data while protecting sensitive information

Customise Your Conversation Flow

BOTSHOT is PII compliant and adheres to protection of guests’ Personal Identifiable Information which can be used to determine the identity or location of the individual

Omni Channel Presence

Sensitive information like credit card information, IDs, passports etc, are automatically detected and removed from the database so that sensitive information is not retained

100+

Languages Support

20%

Increase in NPS

80%

Self-serve FAQs

Channels

Facebook Messenger Chatbot

Be Where Your Customers Are, on the Most Popular Platform Support on the world’s most powerful social media platform with the help of conversational AI. Engage your customers with Facebook Chatbot Messenger on your business page.

Build Facebook Messenger Chatbot to improve brand awareness Enhance customer engagement using multimedia messaging Scale customer support and extend service on Facebook Increase sales conversions and follow up with customers regularly